Lombardi's — Restaurant in Salisbury

I ORDERED FROM LOMBARDI'S THE OTHER DAY FOR DELIVERY. FOR WHAT WE ORDERED I WOULD NOT EVEN FEED IT TO DOGS. THIS IS MY E-MAIL TO THEM: Dear Lombard's,

Today my coworker and I ordered from your facility. Unfortunately we have had a terrible experience. First and foremost a picture is attached of what my salad looked like upon arrival. It's poorly made and looks like it was tossed carelessly into a box. I only had one slice of a hard boiled egg is my entire salad. On top of that my cucumbers were soggy and the cheese was stuck together. The meats were just tossed on there. I ask you is this how you serve customers always….I hope not because this is our first time ordering and I doubt we will order again. My employee with his sandwich was unsatisfied with the size of his steak. He said it was minuscule and not very filling. Your delivery was prompt and your driver was excellent. But maybe if you put the same time and care into preparing the food as you do delivering it my first time experience would have been different.

HIS REPLY: Rachel,

Lombardi's has two sizes of salads, and two sizes of containers. Some of our regular customers request that we place our Medium salads into the Large Salad container, so that there is more room to eat it without spilling onto their desks. If your salad had been placed into the proper sized container, it would have been tightly packed, and thus would not have become jossled in transport. Salads are made at 10 AM, in Dine In Bowls and Wrapped tightly with Plastic wrap, That would Explain why your cheese was compressed.

As per the Steak Sandwich, it was made with 3 oz (raw wt.) of Sliced Sirloin. Your Co-worker requested that it be cooked to medium rare. It is against Health Department regulations to cook thinly sliced meats to anything less than Well done; which is how it was prepared.

Because you had sogggy cucumbers on your salad, I am offering you a $2.00 credit toward your next order.

Van Glaman Lombardi's

MY REPLY:

Lombardi's,

I have no problem with the size of the salad at all what's so ever, it's the quality of your product that I have a problem with. I had one slice of a hard boiled egg on my salad…..so is that constituted because you only place one slice of egg per salad? Just trying to understand. Since you did not address this in your email. I do not think they were jostled in transport at all. Knowing that they are previously prepared makes total sense because I asked for no tomatoes so probably someone had to search for them and remove them which I appreciate. But I guess I just had higher standards for a chef salad than one piece of turkey, 1 piece of ham, 1 slice of a hard boiled egg, ice berg lettuce (little to no romaine or spring mix). I had no carrots, no purple cabbage. Hmmm…..how weird is that? So I paid for a salad with no tomatoes but with everything else. Yet I was given soggy cucumbers, barely any romaine or spring mic, no carrots and no purple cabbage. Wow. Maybe you should update your descriptions on your website….it's false advertising.

Description: Sliced turkey breast, savory ham, hard boiled egg and cheddar cheese served on a bed of romaine, iceberg lettuce, spring mix, sliced carrots, purple cabbage, tomatoes and cucumbers. Served with your choice of dressing.

I'm sorry to be so blunt but I would like to get what I paid for and I did not clearly at all.

AND I RECEIVED NO REPLY BACK......THIS IS RIDICULOUS AN NOT HOW YOU HANDLE BUSINESS. MY ADVICE TO YOU STAY CLEAR AWAY FROM THIS GROSS, SICKENING...

There is a Lombardi's Pizza out in West OC that is AMAZING. But now we're here in Salisbury. Our 20th anniversary was this past weekend, & my daughter ordered from THIS Lombardi's. I think everyone else really liked it, so I didn't say anything, but I found it vastly inferior to the "real" Lombardi's on the beach. I suspect all the Salisbury people who voted it the best in town or whatever had never actually tasted pizza in their entire lives. I would put it not only behind OC Lombardi, but also behind the national chain pizzas - EVEN Domino's, and that's saying a thing. Even Chuck E Cheese. So now my husband has ordered it again, and I ate it unknowingly. I feel like I need to brush my teeth, hand to God. They were out of cannoli the first time we ordered, so I had daughter 1 get the cheesecake. After one bite of THAT, I auctioned mine off to daughter 2, because not only was that absolutely NOT cheesecake, I'm not entirely sure it was food. Now, I'm a native NYer, and there are some things I know about pizza, cheesecake, and cannoli. This place has already had their two BIG strikes. I'm going to go ahead and pre-emptively award them the third one for the cannoli, saving what's left of my love for that particular delight. The girl on the phone didn't even know what kind of nuts are on them, FPS! Who puts giant pieces of walnut on cannoli?! Not finely chopped pistachio? As for Salisbury: who even ARE you people?

Update: none of the other 3 people in our current party liked the cannoli. Husband made the mistake of...

Got there at 6:10 and there were 3-4 tables being served. We placed our order and meal salads for two in our party came out in about 20 min. Kids’ spaghettis came out 10 min after that. Waitress came to ask if we were having any dessert. Ummmmmm…never got our pizza. Waitress said it had “been a day!” She goes to check on it. We still don’t see her for another 5-6 minutes. She reappears. “They’re working on it!” Now mind you, this was a large pepperoni - nothing special. I finally go to the kitchen and two employees (one eating a slice of pizza) and the waitress were chatting. I said, “It’s been over 45 minutes for our pizza. Our toddlers are getting restless, we’ll just need it in a box at this point.” Pizza guy apologized for burning our first pizza. Second attempt was still in the oven. What do they use to cook their pizzas?? Toaster ovens? ANOTHER TEN MINUTES and we finally get the pizza - undercooked. Waitress gave us 10% off. Whoop-dee-freakin’-do. That pizza should have absolutely been free!! By the time we got home it was absolutely disgusting. We didn’t eat more than a couple bites and threw it in the trash and so three of us had no dinner at all. I know places are short-staffed but seeing three employees chatting and eating while we’re beyond the 45-minute mark for OUR pizza, that is unacceptable. Do not waste your money at this very poorly run,...