I placed a GrubHub order. I selected for my bread to be untoasted. This location did NOT heat up meat/cheese on my two subs. Untoasted does not mean Unheated. It just means I don't want the bread toasted. You STILL need to heat up the meat.
I've been getting subways sub for YEARS now and it is common procedure that if you request for the sub to be untoasted that you heat the meat up and add it to the sub. It's an automatic thing. I've had maybe one sandwich maker ask if I wanted the meat heated and that was because she was fairly new and even the manager chimed and said 'If they don't want the sandwich toasted then you have to warm up the meat in containers with the cheese'.
They also forgot the banana peppers and they forgot to add the Parmesan cheese so they just added a container of it in the bag. So now I'm sitting here with a cold cheesesteak and cold roasted chicken sub. I am usually not one to complain but come on. This isn't enjoyable because of how cold the meat is :/
They did follow other instructions we gave, like being light on the sauce, and that's why I won't give just 1 star because they were looking over the order to an extent.
Edit (10-12-2024): This location is STILL doing this. I didn't know my order was gonna be routed to this subway or else I would...
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