Papa Johns Pizza — Restaurant in Salt Lake City

If only zero stars were an option. I ordered from this location and gave them my address and telephone number and was told it would be a 75 minute wait. After two hours, I called to learn that the person who took my order had both my address and telephone number wrong (both have been unchanged for over ten years ... so I am PRETTY SURE i recited them correctly). After correcting the error, i was told that because i was LITERALLY outside the service area by .125 miles, that they would not deliver to my home after waiting two hours (notwithstanding the fact that if my information had been recorded correctly, they could have routed me to the number of the correct store THE FIRST TIME I called.). The manager with whom I spoke was Dawn. This place is a JOKE. Don't bother. They're no better than their competitors - but exponentially more...

Estimated time of delivery 33-43 minutes. My order arrived 1 1/2 hours after the order was placed. I called the store at the hour mark inquiring about delivery time, I was informed that my order was ready & waiting to be delivered. So at this point my order had already been sitting under the heat lamps for more than 45 minutes. The guy on the phone told me it would be WARM when I got it & that, that's what happens when you order from a pizza place. Are you serious?! When ordering pizza you expect fresh hot pizza not warm pizza that has been sitting under a lamp. I'd get fresher, higher quality pizza buying the bottom shelf pizza out of the freezer section at my local grocery stores. I won't be ordering from Papa John's again! Poor quality & poor...

So I ordered to my hotel and long story short the food was un-eatably wrong and it was too late to reorder and have it delivered. I called and whomever answered the phone took accountability immediately. The next day I get a text from the GM, Joey, asking me to give him a call. I do, and he sets it up so my next week's visit to Salt Lake I would get a free order. Today I am here and I call. With zero hassle my order is taken and sent, even though they didn't have a driver at the time. This time the food was correct AND it was really good.

I don't think I have ever left a review for a pizza joint that wasn't in Chicago but I love the customer service. The extra mile is important. Next time I am in town I will...