All Chay

My fiance and I have been going here since we started eating plant based (3 years) and we always enjoyed the food. I am sad to say that the past few times we have been disappointed. We got the teriyaki banh mi a few weeks ago, and they didn't add the faux meat, which is where most of the flavor is! Today, we got takeout and it was the most disappointing meal we've had. Everything tasted entirely different (and not in a good way). We ordered 2 of the pho with extra veggies and didn't get the extra veggies. We ordered the all chay egg rolls which were decent, but again, entirely different from the amazing flavor they normally have. We had 2 orders of Thai tea w/popping boba and it was EXTREMELY watered down and we couldn't even taste the tea. The only good part of the Thai tea was the popping boba. My fiance also had an All Chay banh mi and the bread was extremely difficult to eat; almost a chewy, rubbery texture. He didn't end up finishing his pho because it didn't taste good and his stomach really started hurting. I'm leaving a rating of 2 stars instead of 1 because they have great customer service. However, we were very disappointed about the meal and our most recent experiences. They have also increased the pricing of everything, so our meal today was almost $50 and honestly wasn't worth one cent. I hate to leave such a harsh rating, but we frequently eat here (this used to be our favorite restaurant!) and when we don't get everything we pay for and the flavor has really been lacking, I will speak up. I can honestly say that we probably won't be back for a while because it doesn't taste like love is being poured into the food, if you know what I mean. We just hope that if we do decide to come back in the future, that our experience won't be that of today's.