The older lady who works at the Ben Ficklin location is sooo rude to the employee. I called to speak to a manager and low and behold she wasnt the manager, She is the owner. The rude lady is the owner..
She berrated a young employee in front of me while he was waiting on me. I have never felt more sad for a worker and uncomfortable while buying a burrito anywhere before today. He was so friendly and gave good service. I have worked customer service for over 20 years and i know good quality service.
When i called to give feedback, i was explaining that i have been in a similar situations and that it would be more appropriate to wait till the customers are gone and pull him to the side but she cut me off and proceeded to explain that she has bills to pay and that i was looking at this situation as an employee and not as a business owner. She said she had been successful for over 30 years and its not because she speaks to her staff "nice and sweet". She said she only cared about her customers but the way i was treated after calling in with feedback left me feeling like that is a lie.
Employees are the backbone of your business and the reason u are successful. An employee should be able to expect as much from an employer as the employer expects out of their employees. Business are struggling to find good worker and she has some and treats them like that?? Wow is all i am left saying.
Because I am fair. I will add that the food was great!! The food was wonderful but i wont support a business that...
Read moreI normally never leave reviews and this is not really something I do. But after being rudely dismissed and spoken to disrespectfully, I felt the need to let others know. This used to be my favorite burrito spot, but after my recent experience, I won’t be returning. I ordered 5 burritos, all with egg. The bag was tied when I received it, but as soon as I opened it, I was hit with a strong, unpleasant egg smell not your typical egg scent, but something closer to rotten. At first, I thought maybe I was overthinking it, but when I opened the first burrito, the eggs were a greenish color and smelled off. I checked the rest of the burritos, and all but one had the same strange smell and color. Only one burrito had eggs that looked and smelled normal. I called the restaurant to let them know about the issue, hoping to give them a heads up. Instead, I was met with a dismissive attitude. The woman I spoke with insisted their eggs are made fresh daily and brushed off my concern completely. Despite the clear signs of spoiled food, there was no concern shown. I went back to return the burritos and ask for a refund, and again, I was treated rudely. The woman at the front ignored what I was saying and acted as though I was just trying to cause problems. I’m extremely disappointed not just because of the bad food, but because of how poorly I was treated. Eggs should not look green or...
Read moreFeb 4,5 2020 - I don't know of any place on this planet that makes a better brisket burrito! I stopped by this morning (2nd day in a row) after not having been there in over 21 years. I thought I remembered how good they are but, they are even better than I remembered. If you're ever in San Angelo and you like Mexican food you have to try this place. Also, the lady who waited on me was very nice, talkative, and a great listener! When I told her about having lived in S.A. in the past and changing my travel route just so I could eat at The Corner Stop she smiled, thanked me and said no charge! How many places would do that? I will return.
Update...I did return on 4 and 5 Nov 2020! The brisket burrito with pico and cilantro is still the best ever. Will stop again on my trip back east in the springtime.
Back again! I did stop again on 8 Feb 21 on my way back East. Sadly, I was able to only eat there once due to a citywide water boil order that had a lot of places closed. Not sure when I’ll be back ☹️
Back sooner than I had thought or planned! Had to make another trip to NM (23 Mar 21) for my grandson and just ate 2 more brisket burritos. I wish I knew their recipe so I could make them whenever I want. I’ll be buying a dozen in the morning so I can surprise my daughter (she...
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