Burger King — Restaurant in San Antonio

This location is by far the worst Burger King experience in my life of going to Burger Kings - honestly the Whopper is my all time favorite fast food burger, but this location has pushed me to McDonalds and Popeyes Chicken. The gentleman working today (8/7/2022 around 1pm) absolutely doesn't know or doesn't care to multi-task. I pulled up to the drive though that already had another car parked, I waited behind her for 5 minutes with no progress on the intercom, so I pull into a parking spot to place my order inside the restaurant. As I enter the restaurant, there is already customer there, seemed to have been waiting awhile. He at least greets me, something like "I'll right with ya", steps away, then comes back. He then comes back to take the lady's order and then walks away toward the back of the store. He then starts to approach the front counter at which I thought he would take my order, instead he stops short and stands in front of the french fries bin - just standing there waiting - hmmm..two minutes of him just standing there - I thought he would turn around and take my order, but no - proceeds to wait until two loads of fries are dumped into the bin - he then proceeds to fill 4 medium size fries boxes put then into a to go order bag, yells at the lady that her order is ready. At that point I thought he would take my order, but, yup you guessed, he walks back to the back of store. At this point, I just left the store and proceeded here to leave my horrible experience review. If you are the franchise owner and reading this, I implore you to randomly visit your store. The poor performance and the bad customer experience not only makes you look bad, but overall reputation of Burger King as well. For now I'll spend my time and money elsewhere, hell, I may even try to cook my food.....ohhh who am I kidding. Anyways, I'm staying away from Burger...

I went to your franchise location at 5007 NW Loop 410, San Antonio, TX 78229 on 7/19 at approximately 12:25 pm. I sat in your drive-thru line at the intercom for over 10 minutes and no one came on to take my order. I then pulled around to the window and was greeted by a male employee who asked what I had ordered. When I informed him that I had not ordered yet as no one came over the intercom to take my order. He just said "oh". I asked if I could order now. He replied with wait a minute and let me see. The employee then disappeared for a few more minutes into the back of the restaurant to talk to the manager. Next thing I know the employee is back up front with the manager. The manager is on the front line actively eating a chocolate chip cookie while wearing her food serving gloves. It was at this point, that I waved at them through the window to let them know that they had now wasted approximately 20 minutes of my limited lunch hour, I still had not ordered, and would not be ordering based on the service that I had already received and the disgusting situation that I just saw from the manager. This situation needs to be addressed immediately. Please alert whomever you need to and the owner of the franchise. I have worked food service before and the Health Department would have a heyday with what I witnessed...

The drink I wanted was out so I selected something different which ended up being pure carbonation. I didn't get any ketchup, napkins, or straws even though we ordered 3 meals plus other items. By the time we drive around to the front of the store the girl that cashed us out at the window (who was messing with her phone) is now outside with another employee on an unscheduled smoke break. I say unscheduled because one of the girls still had her head set on. They saw me get down and walk inside but didn't bother to ask if everything was ok, then inside I had to help myself to the ketchup behind the counter ( the ketchup was in the counter but on the employees end where they grab it) and still no one bothered to see what was wrong. Before I drive off for the second time I realize that 2 of my burgers don't have any cheese and the receipt clearly showed it. I know these are all little incidents but we go to fast food restaurants cause it's supposed to be fast, we use the drive thru for convenience and yet neither of those simple standards were met. And don't get me wrong, I understand things happen and even though establishments strive for excellence we sometimes fall short but this location at the Summit always falls short for one...