Dunkin' — Restaurant in San Antonio

I really like Dunkin coffee. I appreciate that many of the specialty coffee drinks can be made with decaf unlike most other fast food restaurants like McDonald's as an example. I go to this location frequently and I have never had my order messed up. I am deducting two stars for the food because a certain percentage of the food items are way overpriced for what you get and some are literally a scam like the hash browns with melted cheese and bacon bits. It cost $3.99 vs. plain hash browns at $1.25....so that is a $2.74 difference. You don't get anymore hash browns and only the smallest sprinkle of cheese and bacon imaginable. A total scam. Although I didn't take a pic until after eating the couple hash browns on top, you can at least see that the hash browns on the bottom had no cheese on them. Unacceptable at that price. I also think the bagel sandwiches at almost $5 are also not worth the price since they're dry and there isn't a way to modify and add butter to improve them. Also, the hash browns are frequently in my bag broken into pieces making them hard to eat. I also think the add-on charge for whipped cream or caramel or cold foam at over $.55 for the miniscule amount you get is too high especially for an already overpriced drink as it is. Also, there should be a gluten free food offering in this...

If I could give zero stars I would but that’s not possibleAt about 8:10 AM I pulled into the Dunkin drive-through cars were waiting in line. I finally get to the drive-through and I take a couple minutes to order cause there’s still a long line in front of me and they weren’t really moving so then a lady gets on the Speaker and tells me do I need help finding something I said no and then she says it again rudely and I say I am reading taking my time cause I can’t see , She proceeds to tell me well we don’t let them customers. Wait because we get in trouble By her boss. So I hurry up and choose something. When I get to the window, she’s standing there with an attitude. She has pink or red glasses on, didn’t get her name. But it almost seems like she’s trying to intimidate me, When she brings my drink because I always order very light ice, she proceeds to show me the drink and says this is how the drink is gonna come and there’s like a whole lot missing I say whatever just add more ice when I get the drink, I taste it after driving away and it taste like absolute dirt and cigarette ashes the drink was awful. The customer service was awful. I will not be returning to this location. It’s obvious that they don’t care about their customers...

I was very excited whenever I found out anew DD location was opening close by my new place at Shavano Park area on Military and Huebner Rd, the first time visited was about a couple of weeks of opening day, and despite that he staff was friendly and smiley, they seems not to be property trained, they made so many mistakes on my drink, my sandwich and every si for people ordering after me on the whole hour I was sitting there with my iPad, but I gave them the benefit of the doubt and gave them a second try today, but besides they took about 10 mins yo gimme my caramel macchiato ordered on the drive thru window, telling me that the espresso machine was working very slow, as soon as I got home The gave me the wrong coffee, it was actually o my espresso and water (Americano) I was very deissapointed and mad about it cause that cost me almost $5 dollars, they owner and managers need to get it together or they won’t have people...