Marco's Pizza — Restaurant in San Antonio

I recently had the misfortune of visiting Marco's Pizza, and it was nothing short of a disaster. From the moment I stepped foot into the establishment, it became evident that their management and overall service were severely lacking.

The pizza I ordered was a complete letdown. The crust was dry and tasteless, as if it had been sitting out for hours. The toppings were sparse and poorly distributed, leaving me feeling cheated out of my hard-earned money. The cheese lacked flavor and seemed to be of inferior quality. It's unacceptable to serve such subpar pizzas, especially when customers expect a certain standard from a pizza joint.

Moreover, the service was abysmal. The staff seemed disinterested and unprofessional. They lacked basic customer service skills and failed to handle even the simplest of requests. It was as if they were doing me a favor by taking my order, rather than providing a service I was paying for.

To make matters worse, the manager, Joseph, appeared indifferent to the glaring issues in his establishment. He made no effort to address customer concerns or rectify the situation. It's evident that his lack of leadership and oversight have resulted in a poorly run operation.

I implore you to steer clear of this particular Marco's Pizza location. The lack of quality in their pizza combined with the apathetic service and ineffective management makes for an overall disappointing experience. Save your money and find a better pizza place that values...

We love other Marco's pizza locations. The pizza is great. However, we have ordered at this location 3 times and ALL THREE TIMES there has been an issue with preparing/providing the order. The third time, we ordered and paid for delivery. They waited until the pizza was ready to call us and tell us they had no delivery person. That call should have been made when the order came in so we could decide if we wanted to proceed. We had already paid for the order, a delivery fee and a tip, and were expecting the pizza to arrive by the time the call came. We had to go pick it up, when we not planning to and had other things going.

I was cordial at pickup, but made it clear I was not pleased with their 0 for 3 order success. I wasn't rude, I was calm, just expressed my displeasure. In the end, they seemed to put a good for forward when they gave us the order for free to make up for it. But as I walked out the door, the girl at the counter hollered at my back, "we all have things happen sometimes!" And that did it. I'm over the Bulverde Marco's lack of customer service. I understand the delivery person not showing up was beyond her control. But there was things that could have been done to mitigate the issue that WERE in her control, and the attitude of "you should just be understanding" when you are making poor business decisions is...

I recently visited Marco's Pizza and I must say, it was a complete disappointment. The service was abysmal and the staff, including the manager, Joseph, failed to provide any sort of assistance when needed.

Firstly, the order took an eternity to arrive. I understand that busy periods can cause delays, but this was completely unacceptable. The lack of communication from the staff regarding the delay only added to our frustration.

When the pizza finally arrived, it was cold and soggy. It seemed as if it had been sitting out for ages before it was delivered to our table. The cheese was congealed, the toppings were sparse, and the crust was disappointingly chewy.

To make matters worse, when we politely approached the manager, Joseph, about our concerns, he was dismissive and unhelpful. He showed no interest in resolving the issue or offering any form of compensation for the poor quality of the food and the overall experience. It was clear that customer satisfaction was not a priority for him or the establishment.

It's truly disheartening when a supposedly reputable pizza place fails so miserably in both quality and customer service. I strongly advise against visiting this Marco's Pizza location if you value your time, money,...