Peter Piper Pizza — Restaurant in San Antonio

Hello I'd like to make a formal complaint against the Peter Pipers location in San Antonio TX (803 SW Military). We went in for our daughter's 9th birthday party and were given a very confused hostess who admitted to be on her 2nd day on the job (Serenity). She was alone, not guided by a mentor or manager. She didn't know what the kiddos should receive and I don't blame her considering it was her 2nd day however I had guests arriving who I couldn't greet or welcome as she was bombarding us with questions. When we finally got everything ordered and situated (our party began at 230) we were told cake cutting and ice cream would be at 340 and we would be done with our party at 430. Then at 350 she came to us saying we needed to move all decorations, gifts, plates and people due to another party that is booked and the manager told her to have us move everything to a different set of tables. That meant we would only get 10 minutes of cake and ice cream before needing to pack it all up and set the party up again else where. How ridiculous is that! So I protested and reminded her that we had these tables reserved until 430 and if the next party was starting at 5 there was absolutely no reason we needed to leave our area at 350. I requested to speak to a manager, and the manager never came forward. I've never been left in such an unorganized and unprofessional situation before and I do believe that we over payed after the terrible service we were given. As a parent I was most disappointed that we were pulled away from our party so frequently by our hostess we couldn't even get pictures of our baby throughout the party. By the time the hostess came with the camera our party was almost done so we declined as most our guests were already gone. I hope a representative can reach out to us and mend fences...

08/03/2025 ETA 6:30PM

Management was deplorable due to lack of empathy and horrible customer service. Although this location has an array of games my niece and nephew love to play including the roller coaster and bumper cars. Anywhere else I would have been accomadated me for a 65 cent ranch.

I ordered a 10 piece of wings. However, they only gave me 1 ranch. I was sharing with my family and went back to request another since it's technically cross contamination sharing a small half way filled container of ranch. I was then told by a young man that it was only 1 container of ranch for the 5 piece and 10 piece. I then told him I would have to get in line again and my food would get cold by the time I got back since the line was super long. He said those were the rules and I asked if he could just honor it this one time and he said no. I then asked to speak to the manager but she was already listening in the background along with the other manager. She then stated that I could go to the pick up area and wait there to pay for the ranch. She said that as per corporate that's the way it's set up and that many people have already complained about it.

As soon as you walk in the smell of body odor smacks you across the face due to the dirty rugs. The floors were filthy with trash on the floor along with the table tops...

Updating review due to location/owner outreach.

I initially only rated 3/5, "It's okay" due to this being a midsize chain and didn't want to go overboard. Though the review outreach to see if anything was wrong shows that, this location at least, wants to hear feedback and look for ways to improve.

This location was very clean and fresh. It's apparent that carpets are washed, something many restaurants don't do. The pizza buffet had options and were hot and fresh. Drink machines were supplied with CO2 and syrup, i've never had a fountain provide flat or thin soda. Staff was visible and there was always a dining room attendant making sure floors were spot cleaned, tables bussed, etc. I dared not enter the arcade during quarantine but I did see an usher appear to be cleaning cabinets after use.

I'd like to point out attention to details in cleaning. Booths were moved about a foot from the walls and the threshold between was VERY clean, windows also appeared to be cleaned regularly (there were no prints or dust.

For improvements, maybe a small sign at the beginning of the buffet/cafe line prompting patrons to ask for cheese, red pepper, and any other condiments that may be available. I know it's a pizza place and they may be expected but I didn't ask on my first visit and just assumed they were...