Rolando's Super Tacos # 1 — Restaurant in San Antonio

Absolutely worst experience. I thought I was ordering from Rolandos Super Tacos off Shasta on DoorDash. However, apparently, I got this place. That would have been fine if any part of my $25.xx order would have been right. First, I didn't receive one of the 3 tacos I ordered, which was a simple potato and egg taco. Second, (1) of the Mari tacos didn't even come with bacon or cheese (let me address that there actually was one sliver of shredded cheese stuck to the super tortilla and one or two shredded pieces on a potato or two), (1) of the Mari tacos did have all four ingredients but literally maybe 2 tbsp of beans, hardly any cheese and some nasty slices potatoes. I'm a bean fanatic so I would've still been happy with their beans had they given more than the two tiniest spoons of them in my extremely large Tortilla. I absolutely love the real Rolandos Super Taco off Shasta but this has to be some kind of knock off that doesn't care about their customers. $25.xx spent just to not receive anything I asked for accurately. One thing I will say is they weren't skimpy on the nasty sliced fried potatoes. I'm usually not this negative about orders as I worked in food service too and understand the struggles they face, but to not even give the customer ingredients they asked for is ridiculous.

Positives: The DoorDash "Dasher" was very polite, customer service oriented and delivered right on time. So, no complaints there.

Other: I did contact doordash and after one very rude agent, I got a second willing to refund half the price of the order but not the entire total which doesn't make sense to me. In my business if there's a legitimate concern that is supported by evidence, I have provided full refunds. The first agent refused to even allow me to send my photos of my food to prove what I was saying, so I sent them anyway and he disconnected our chat.

All in all worse experience I've ever had at a restaurant. Hopefully someone reads this that is in management and takes a moment to reach out, if so, I will update my comment and provide more positive details (I would hope).

Update: As promised, if management responded, I would update my comment. As you can see, management did respond with "Sorry to hear." What an absolute waste of time. Proper managerial practices would be assess the situation, speak with the customer directly and attempt to rectify the situation. It doesn't always mean bending over backward to fix the problem, it means to provide better customer service. You see an obvious issue, you apologize for any inconvenience and attempt to remedy the situation. Saying "sorry to hear" does absolutely nothing. If it were possible, I'd revise my comment and review to give Zero stars after that nonsense. Sadly, there are businesses that could care less if a patron ever returned. This is obviously one of those establishments. This update is as of 3...

July 3, 2025 Decided to give Rolando's Super tacos, another another try. Today is Thursday, July 3, 2025.

We entered and were quickly seated and greeted. The staff was very polite, courteous and professional. Our server was Ruben, who took real good care of us. I asked Ruben about their hours first off and explained that I was asking because the last time I showed up, on a Wednesday, they were closed. However, there was nothing to indicate that they were NOT open that day. There was an open sign in the window, Google Maps showed Open on Wednesdays.

Ruben, went to check Google and came back and said the Google hours were incorrect. He did let me know that they are CLOSED on Wednesday's. I've suggested a Google edit to their hours as of today.

Ruben took our orders and the order came within, I'll say 10 minutes. I ordered a SMALL bean and egg taco. My guest ordered a Super taco, and they made it special, which was fajita and egg. The tacos were really good, and I requested their hottest hot sauce. It has a little kick, but nothing like my wife's hot sauce. Also, just know the sizes of the tacos are as her name goes a little bit bigger than regular tacos and other restaurants. The small taco is probably 8-10 inches in size, folded. The large the Super taco is probably at 12-14 inches, inches in size, folded. Overall, pleasant experience and looking forward to returning and trying lunch.

Other comments: The food is reasonably priced. The bathrooms are very clean. The parking, at least on this day and at the time of our visit, was plentiful.

See my photos, and I hope your experience is good or better than mine.

May 5/28/25 (Wednesday) Went by Rolando's Super Tacos #1 today (Wednesday, 5/28) around 9am/CT looking for some breakfast tacos. I have not been to Rolando's in several years, and did notice they were recently open during a drive by on Saturday, and some recent reviews show they were open.

Anyway, according to Google and Google Maps they were supposed to be open, but they were NOT, and there was no reason for being closed posted on the front door or window.

Thus, gave 1 star.

BTW, about 9:30am I decided to check and see if they had Facebook page, and they did. It showed they were closed, but again with no...

Parking is tight.especially on their busy days and weekends.so expect a long wait.we opted to get there the following morning.and was nearly empty.the place has an strong sewer smell.and as I went to the men's room.i saw the water on the floor coming from the toilet.i thought to leave because where there is a water leak.attracts unwanted critters.i told my sister to walk around and spray parfume.and that helped alot.the service was superb.always on time.food arrive together.not seperated.the chips and salsa was tasty.crunchy and fresh.i wanted that famous super taco and nothing would deter me.our food arrived so fresh and hot.and the giant Carne guisada taco was the size of the plate.my sister had papa's ranchero .and beans.the tortillas were fresh .soft and wonderful tasting.the taco had huge chunks of beef.this is not your regular chain fast food taco.this was loaded with beef.tender.hot.fall apart.you don't need your dentures tender. The potatoes were giant chunks loaded with the tastiest seasoning that makes it an authentic Mexican meal. and refried beans were so creamy.tasty and reminded me of my grandmother cooking when I was young.coffee was very.very good.i take mine with 2 creamers and was so smooth tasting.the prices are extremely affordable.in comparison to other resteraunts in san antonio.the place has very good air conditioning.and seating is close.just like at the church lunch.the also have carry out.or call in an order.i would recommend this.go to their website where they have 2 locations.and review their menu.and they close at 3 p.m.they have children's menue.and a variety of menu items to make you or your family happy.had enough food left over for 2 more...