KFC — Restaurant in San Benito

San Benito KFC has been on a Huge decline in Food quality since Q2 of Last Year, I don't know if you guys got new employees or have new managers but The overall quality of the food has taken a big hit since 2019 and 2020.

Every time that I've gotten chicken, tenders, or even the popcorn chicken in the famous bowl from here since April of 2021 it's either really dark and dry or taste of dirty old oil. I stayed away for KFC for a few months starting in October and last week I ordered it just to see if the quality has improved and was craving KFC. My tenders came out all dry and dark looking with my tender box again unfortunately.

When I ordered the $20 fill up for my family a few times during 2021, each of the buckets that I've gotten there always had two dried up pieces of small unedible chicken in the bottom of the bucket usually consisting of drumsticks or a wing.

Back then all the chicken was nice and white and very juicy and didn't come with unedible pieces of chicken, even the tenders were not dry. I was a very frequent customer so I know how it was supposed to taste.

It's very unfortunate because this was my favorite place to get food From because it was cheap and very delicious.

This place needs better management to improve the quality like how it used to be so I can come back to my favorite restaurant more frequently...

I ordered two 10 for $10s via drive-thru window and was told they didn't offer them anymore. I stated, "Ok whatever, just give me 20 dark pieces". The girl taking my order replied, "I don't like your attitude m'am". I told her to just give me the 20 pieces thinking that I would just speak to her at the window about her rudeness. When I drove to the window, I stated my disappointment and frustration with her customer service, and asked for her name. She replied that it was Rebecca. I told her I wanted to speak to her manager and was told that Mayra (store manager) wouldn't be in until the next day. I spoke with the shift manager (Tony, I believe) that the girl shouldn't be attending customers with "her attitude". He then tells me that I can't order 20 pieces because they all come with meals, lol. I let him know that their service sucks and that's probably why everyone prefers Harlingen's KFC. Very poor customer service in San Benito... would not recommend...

Another bad review which I try not to do as often but if I do it's to let people know of the lack of service. KFC San Benito had a few negatives, we had dinner there at 7pm the chicken we got was hard as if it had been there for a while. Food area was a mess food over the cooking area not clean at all, we had to literally wait 10 minutes for some corn because instead of them noticing they were starting to run low and begin making more ahead of time they waited last minute. Drink machine was not functioning correctly, I don't enjoy carbonated drinks so I was hoping to find any type of fuirt punch or teas they can those options but everything was coming out without flavor more like watered down flavor. I let them know but no one came to fix it or put a sign for others to know. Frankly wasn't satisfied with their service. The place was clean around tables and dinning area, spacious hardly...