Baskin-Robbins — Restaurant in San Bernardino

My review would've been a 5 star if my daughter's ice cream cake order was made correctly and if the manager actually tried to reach me back.. I give two stars bcuz product taste is good. It's unfortunate you give an order, daughter is excited and we're expecting something simple & delicious, only to be disappointed. We got white cake instead of chocolate. We specifically ordered chocolate, order form said chocolate, but once it was time to cut the cake, BAM...white cake. Everything else was correct, JUST NOT THE CAKE. Very disappointing. I tried reaching out to the manager multiple times, but of course he's unavailable. He called me back only once, left a msg saying he'll try again later. I called him back, he's not there. I waited a few days later, he's not there. A week goes by, still not there. So of course he's never going to be there and of course there's no quality customer service to help make this disappointment better. So if u want ice cream, cool that's your place. If you want to order an ice cream cake, I suggest...

My cake's box handle broken, i asked them to write something and...see picture below.... Smudges everywhere on the cake like they're trying to fix the mistake the made but EPICALLY FAILED! Customer service is zero! Staff attitude personally ZERO! QUALITY OVERALL ZERO! One employee literally just walking around back and forth doing nothing instead of helping the line to move faster by do the writing at the back while the cashier cashing people out.. You would think when you picked a place such as Baskin Robbins (this is an international franchise mind you and at other countries the service & location are outstanding) you'd get good (at least because it's San Bernardino) quality on products and...

This Baskin Robbins is just OK. It's hit or miss. As a lot of their employees are rude teenagers who have no clue how to deal with the public. They also skimp on the scoops especially for the price they charge.

Then there are a few really friendly people who work there. They hook it up and give you what you pay for. So you may have a good experience and you might leave with a baby scoop;) lol

The ice cream and cakes we've bought from here have been good. I just don't like that it's a hit...