IHOP — Restaurant in San Bernardino

Mixed feelings on this one. While the service and atmosphere were really good. . . There is absolutely no choice when we got there because we were the only one there at 5:00 in the evening. About midway through our dinner a few more people came in. I think this is really due to the change in the area where this is located. It used to be fairly nice and we brought our kids here when they were young, but now it's littered with homeless people and other challenging distractions. We came here about a week ago and they had no power because some of the homeless were tearing apart the breaker box for copper. My concern was we were the only people in the restaurant, when our orders came. They were 95% correct. My wife had ordered sausage instead of bacon and received just bacon, and the hash browns were slightly brown on the top and just steamed potatoes on the inside. My order was fine but had the same experience with the hash browns. When we ate at another IHOP in Redlands last week after the power issue at this location, I was pleasantly surprised with the hash browns as they were very crispy on both top and bottom. The other part that was a bit frustrating was since we were the only customers in the place, I would have thought that my eggs would have been piping hot and steaming when they came out. As it turned out they were lukewarm, as well as the hash browns and toast. The waitress was very sweet, but I just think that more attention to detail could have been made given that we were the only customers being served.

Finally, something that they have absolutely no control over, was the price of our two meals. I had a 55+ meal, my wife had two eggs, two bacon, two sausage, and french toast and with tax and tip (Yes, I tipped the usual 18%) the bill came out just short of $50. Just gives us a little bit more of an indication of what's going on with inflation as I know eggs and many of the products that they use at this type of restaurant are probably outrageously expensive right now. Just seems rather high for a breakfast for dinner arrangement. Thanks...

my family was quickly seated but when the waiter with the glasses took our orders, he didnt write down our order, he just "memorized" our orders. my son decided he wanted hot chocolate after the waiter had first brought our drinks. so when we asked the waiter for hot chocolate, he left and never came back with the hot chocolate. when our food came the waiter didnt bring our utensils either. we waited patiently for over 20 mins for him to bring utensils and he never did. unfortunately, our food got cold. i also noticed the waiter with the glasses attended the family more that came into ihop after we arrived. i had also ordered another combo with my pancakes and never received it, because the waiter "forgot" that i had ordered it, because he didnt initially write down the orders when they were ordered. it took another 15 mins to receive the forgotten order. the waiter eventually gave us utensils after being asked 3 times for them. our hot chocolate was also finally given to my 8 year old son after waiting for an hour. after receiving all the food, i had asked for two sprites and about another 10 mins the waiter that i had asked for the sodas came and asked if we needed anything else. i was in shock, because i had just asked him for two sprites before that. i replied we are just waiting for our sodas. he replied back, "oh yeah im sorry ill bring that right out". i paid $103 for cold food and unprofessional customer service. i dont know if the waiter was new, overwhelmed, or on drugs. but thats the last time ill ever go to this ihop. do yourself a favor and dont waste your time here. go to dennys instead. if i could give this place zero...

Usually Ihop pretty good. This time 1 start because the food was good exept for the pepsi that did not have gas in it.

The staff asked us to wait 30 minutes to get table. Once we got table before getting in the waitress told us we had to pay gratuity because we were 4 adults and 3 young and 2 small children..

Once at the table another waitress before getting our order told us we have to pay gratuity before being served.

I am upset because it was too hot inside and did not bother to tell us if AC was broken but amazingly told us we had to pay extra gratuity.

The did not bring us the full set of forks, i had to get up to ask for them 3 times because we were ignored.

All the tables had syrup but they did not give us any and when ask for a refill or something, they would not bring it right away. Because they would be chit chatting between each other for a while. Then would bring us the refill. Or one of the waitress would ask if everything is good and when ask if she can bring the missing forks she would say she cannot bring it and would ask somebody else to bring it.

At the end when I paid the cashier who also was one of the waiters would be smirking telling me the AC worked but one of the staff opened the door and we were getting heat inside...

The whole time the staff women were right by the door. Entrance and i dont think they not...