Papa Johns Pizza — Restaurant in San Bernardino

Placed in order online with them yesterday. A hour later still nothing. Checked the pizza tracker said my food was delivered. Never received anything. Called to be placed on hold for almost 10 minutes, hung up called right back man answers ready to help like I wasn't just on hold a couple seconds ago. I told him the situation that online it says my food was delivered yet I haven't received anything. He immediately transfers my call to whom I assume.is the manager? Anyways, she has the nerve to tell me that I called TWICE to cancel my order! Why in the heck would I call to find my order if I supposedly canceled it?! Somewhere they messed up and tried blaming there mess up on me! Not all Papa John's stores suck. Just this location. Save your time and money and goes...

Ordered ahead online for 3:30pm on 2/11/21. I arrived at 3:25pm and paid cash $33.?? I don't remember the change amount bc I didn't receive a receipt. Got home and the pizza was ice cold and visually looked and tasted old. I called the store immediately spoke with the manager. After several minutes of him round and round calling me a liar. He insisted that the pizza arrived on time and I had to repeatedly remind him that I picked it up! (On time) As a final effort I asked him plain out what we could do to fix this and the gentleman insisted that he couldn't remake or refund my order. Feeling at a loss I just...

Worst pizza place around! And that's saying a lot coming from me. Not once but three times they got our order wrong. Only reason we ordered the other two was nectar they were free, hoping the problem was just inexperienced staff. But no, all three times it was horrible. First time staff was rude and argumentative when said order was wrong. Second time staff was nice but didn't recognize order was wrong. Third time we just ordered two toppings to make it simple and it still tasted like cardboard and hardly any cheese. We will not be ordering from here again. Try Original American, their pizza...