Lou's Cafe — Restaurant in San Carlos

I like my sandwiches moist - there is nothing worse when you unwrap that paper around your deli sandwich and wonder if they forgot to put any sauce, condiments on there, and if your lunch experience is going to be drier than dirt. No worries about that at Lou's. By now, I've tried about 7 or 8 of their sandwiches and every single one has been a wonderfully messy delight (extra napkins!). Somehow, their signature jalapeno sauce seems to go with every thing - haven't found a mis-match between that sauce and any sandwich yet. The bread - where the hell are they getting this bread?!?? It is the best deli sandwich bread I've had since I fell in love with the dutch crunch at Sam's Deli as a teenager (oh, those were the days!!). The folks there are great - just cranking out one delicious meal after the next with quiet precision and skill. Awfully nice to have this place right...

Great product (5 stars) but unprofessional staff (1 star) averages out to 3. For ordering take out, definitely 5 stars.

Staff is rude, untrained and the supposed manager lady is outright hostile. She refused to share her name and her behavior made me think she might not even work there (0 F’s given attitude). I’ll skip the details of my story that aren’t too interesting anyway. Long story short - the staff not only makes mistakes, but it doubles down on proving that I - the customer- is at fault, and turns hostile at a whim. A simple “my bad” would have done. I’m not exactly looking for a refund or a freebie, just providing feedback to workers putting in hard work to put a good product out there. I believe the staff means well, but some basic training in customer interactions is...

I'm so glad to have a solid sandwich option in DTSC. I'm going to really miss Gracie's, but Lou's is so far a suitable replacement. The first thing you notice is their bread. It's fresh! It's soft! And it's still crispy! I ordered the Kick'N RB, which is on Dutch Crunch. So the bread is crucial. Next, you notice that there isn't a brick of cheap meat on there. There's a sufficient amount of meat, and it's high quality. And, finally, they have delicious sauces, but not too much. Like I said, the ingredients are high quality, so there's no need to drown them out with...