Starbucks — Restaurant in San Diego

Disclaimer: I’m writing this review as a local Starbucks barista (I understand drinks can be made wrong sometimes on accident, but for it to be reoccurring, it becomes less understanding) I go to this Starbucks usually, because it’s the closest one to my house, but this store has been disappointing recently- I always mobile order my drink ahead of time, and by standard we are supposed to put it in a specific cup if it calls for “personal cup” When I order my latte, they put it in a shaker and shake my latte, idk why they do that when they shouldn’t be. It never has the extra modifications that I pay extra for (caramel drizzle, powders, foam), they should be waiting until I get there to add the toppings and lining to MY cup. My sticker is never with my cup, so they don’t remember what their adding, when I tell them somethings are missing, they tell me “you should’ve told me earlier” (like it’s my fault), but it’s on the sticker that I mobile ordered over 10 min ago. I went today (9.9.25), and she shook my drink in the shaker again, although this time she told me to “hold my cup outside the car window while she pours it in”, I don’t know where this standard came from but it’s for sure not right. It seems the countless times I give the store a chance, they mess up more and more and I feel blamed for asking about things that should’ve been there, and I’m usually passive about my drink being made wrong. I don’t think I will be returning to this store, but I hope that the manager can please update baristas on the proper methods of...

The worst customer service experience I ever had. Came into the lobby 15 minutes before they closed, (check your cameras) first no greeting then nobody was available to take orders. After minutes of waiting went to check their merchandise and a employee approached us saying they were about to close and we only had 10 minutes to place the order we went back to the register but still nobody to take the order I asked the employee who had asked us if we were ready then she points out to June (supervisor) June says sorry cannot take your order i said why she says we still have many orders ahead of you and we are about to close. I said well your front doors are still open how come you are not taking our order? Are you also closing the drive thru because you have many orders? (drive thru closes at 10 pm) She basically said leave the store. I ask someone to reach out to me to continue with this we intend to escalate this complaint, June should not be helping customers and definitely cannot manage people June had 4 employee working for her at time and yet cannot take orders of customer already...

Not a good experience. We ordered via the Starbucks application that indicated after placing an order that it would be ready in about 5 minutes. We arrived to find a very long line of cars on their drive thru. I parked and walked to their door only to find it locked while employees worked inside. I knocked several times while employees walked by with nobody acknowledging I was there. After a few minutes with no other option I walked back to my car and got in the drive thru line that was by now even longer. While waiting we noticed that people were waking to the door, knocking and getting their order. My wife got out of the car and asked for our order when they had the door open for this other customer that was there for pickup. When my wife asked again for our order it was not ready still. This location seems very disorganized. Not good not knowing how to get my order, the status of my order and being ignored. I am ok with waiting if order not ready but acknowledge I am there in front of you knocking at your door. What a waste of time. Avoiding...