Lowe's Home Improvement — Restaurant in San Francisco

Unfortunately this was probably one of the poorest service experiences for appliance installation in my 30 years of purchasing equipment in my rental units. This was only a simple microwave replacement. This started with the installers opening the box in a newly cleaned apartment before I could stop them. They could have easily opened the door to the sidewalk but instead styrofoam and paper were cut loose inside. Most installers open appliances outside.

During the initial installation measurements were confirmed, but the installer did not set the microwave forward enough in the cabinet to be able to open the microwave door without hitting the adjacent cabinet edge. The installer turns to me and says it opens 90% of the way is that okay? The opening was closer to 80% open and I couldn't believe he was asking me that question. This is suppose to be a professional installation and why is he asking me this? Your installer actually said the defective install would be okay. The cabinet would be damaged within months, anyone could see this.

I said no and asked that he place a backing to bring the microwave forward an inch, pretty standard process from what I have seen before. He said fine and drilled new holes into the cabinet to adjust the mounting. He completed it and then opened the microwave again only to find that the door again did not fully open. Really unbelievable that he did not measure the necessary clearance and tried to say it was okay again, it was about 90% open.

I said no again and to fix it to open correctly. The installer had a left over piece of wood to increase the depth for clearance. After drilling another set of holes the microwave fitted perfectly. Your installer then asked me if I had used the service to measure the area for the microwave. I responded that I did not and he said I should have spent the $50 to do this. He was essentially saying that the reason he didn't do this correctly was because it didn't fit. Actually it fitted perfectly and I have ordered multiple appliances that were much more complicated.

So lets review the issues with your professional installer. Opened the appliance in my living room and created a mess. Didn't bother to walk through a vacant apartment 15' to open a door that opens directly to the sidewalk, to where the appliance could be opened to avoid the debris in my unit. Asked if I had any paper towels to clean up with which I did not. Did not have a portable vacuum which every other installer has with them and left debris over the counter top and floors for me to clean up. Made measurements twice and did not calculate the depth of the installation for the door clearance. Taking three installations to completely do the job correctly. Asked if it was okay to deliver a substandard job and stated it would be fine as defectively installed. Was not prepared with materials to adjust the installation correctly to minimize the depth adjustment and just happen to have some wood to make the change. Left without the ability or the intent to sweep, vacuum or wipe down surfaces which every installer I have used before left the area cleaner or equal to the condition than it was before arrival. The installer was nice, friendly and a great talker, but I reiterate he did not understand that the installation had to be correctly done without multiple attempts. What he performed was not exceptional service. Suggesting that an incorrect installation was acceptable is really poor service or laziness on this individual. Especially since this was a simple replacement of a microwave. Doing the install correctly once is easier than doing it three times, a little diligence would...

I made a purchase for a Samsung Dryer on 10/25/2017 in store located in 491 Bayshore Blvd, San Francisco, CA 94124. It was schedule to deliver and install on 10/27/2017. I and my husband both worked on that day, we have someone at home to assist the installation. The delivery workers arrived but they mentioned they couldn’t do it. So my husband was connected on the phone, since the delivery workers didn’t speak very well English, the information my husband picked up was we didn’t pay for the Recycled appliance pick up fee. However, we did pay for 2 items for picking up. They referred us to talk to Lowe’s to find out what happen and reschedule another delivery. We called Lowe’s on the second day. The representative on the phone was not able to find out what was the problem; we were told that the delivery was handled by another company. But we were confirmed that we did pay for the 2 items for picking up. Then he helped us to set up another delivery 10/29/2017 between 12:30-2:30pm. It was Sunday; we supposed to go out for family day. We decide to wait at home for the delivery. However, the delivery didn’t come. We call to the customer service again; the representative was able to connect to the delivery company and told me they just done their last order would be at my house very short and confirmed there should be 2 items to pick up. Finally, the delivery showed up at 4Pm. For all this, they still told us they wouldn’t do it, because they only signed up for picking up one item. Then I said ok, please just install the dryer and pick up one item because we needed the machine ASAP. They refused to do it again and mentioned we have to move the old items to the side before them came. And they said I had to call Lowe’s to reschedule. We were so confused! I guessed we have nothing can do but call to the customer service again (because we called to the store directly many times, but never been picked up). This time it turned out even worse, the representative was not able to find our order, by phone number, by our name or the receipt information. We were not even able to cancel the order, but our credit card did charge by Lowe’s for $857.66. The representative said she would register a complaint and the store manager will give us a call within 24 hours. I think it was very unprofessional for such a big company that we didn’t receive any call from Lowe’s for this issue. It was unacceptable. We were so disappointed. My husband called next day just wanted to cancel the order. Still, they were not able to find the order and again, the representative guaranteed we would be contacted within 24 hours by the store manager to have it solve. Until now, we didn’t receive any phone call or email and we didn’t have machine to dry the clothes but we were charged for the item and service. There was another issue I would like to bring up. On the day we shopped at the store, one seller approached to us for selling a credit card and the dryer. When we clarified we were not going to open a credit card. She immediately said she was not from this department and she supposed be off already couldn’t help us for any information. This considers no service at all. We feel uncomfortable to work with this kind...

If I could give zero stars, I would. This has been the worst customer experience I’ve ever had — not just with a hardware store, but with any company.

I’ve had good experiences with Lowe’s in other counties, but the San Francisco store is a nightmare. Do yourself a favor and go to Home Depot in Daly City instead — the staff there are knowledgeable, responsive, and actually care.

Back in March 2025, I used Lowe’s measuring service for new flooring. From that point on, it’s been a complete disaster. I was harassed daily by aggressive sales calls pushing me to purchase. Eventually, I gave in and paid for both the flooring and the installation, hoping that would make the process smooth.

It’s now June 13th, and my floors are still not done.

Lowe’s has dropped the ball at every single step:

I was told delivery would take 1–2 weeks. Nothing arrived.

I had to call daily just to be told it was “on its way.” It wasn’t.

I went into the store and waited for hours before someone finally figured out that the order was sitting — untouched — in a warehouse in San Bruno.

Then, the installation team said they couldn’t come for another two months — and that they’d charge extra for moving furniture and removing old flooring, despite my receipt clearly stating those services were included.

I canceled their installation and hired my own team — only to discover Lowe’s had rerouted the flooring to a different city hours away.

On multiple occasions, I took time off work to wait for scheduled deliveries that never showed up. I’ve lost thousands in income and expenses.

The person that sold me the flooring oversold me on both vinyl plank and carpet, so the access sat in my buildings garage util finally (after multiple atttempts) they picked it up.

I had to physically go into the SF store and refuse to leave until someone helped me. Eventually, the store manager personally delivered the flooring… but even then, they left out critical parts like transitions and baseboards. My installer had to use cheap metal ones, and now I have to pay extra to fix it.

As I write this, I’m still living in a construction zone. My home has been torn up for months. I even had to put my mother in a hotel during her visit — costing me over $2,000 — because I couldn’t host her.

This whole experience has been exhausting, expensive, and has taken a toll on my health. Nobody at Lowe’s takes responsibility, follows up, or cares enough to make things right. I’m now exploring legal action to recover damages.

Avoid this store...