Farmer Boys — Restaurant in San Jacinto

I love farmers and I'm always here. But today I had a very unpleasant experience at this location. I didn't not get her name but it was a very young female with red hair at drive thru. She approached the window laughing and then proceeded to shut the window and walk away to laugh. She came back asking for payment we payed with Apple Pay. I asked to do a separate transaction to redeem my points for a free side of fries. She said you could not do so because she has already completed the transaction. We told her twice it was a separate transaction. She proceeded to call her manger over to tell us we can't redeem our coupon. She then said "you haven't even payed the whole order you owe". She didn't NOT tell us prior to calling her manger that we owed $7 on our order. The manager then told us if we wanted fries we had to pay for them. When we were only asking to "redeem" a coupon we earned by points on the Farmers app. As a person who works customer service as a manager, this was not the way to handle the situation. If your employee is being disrespectful to a customer and doesn't know how to handle a situation you ask for help and step away. A manager should step in and ask the customer what's the concern and address the situation to satisfy the customer. Customers are your business, therefore treat them right. I understand this young lady may be inexperienced in her job but some guidance from her management team would be helpful for her and...

The food was good but customer service has gone downhill. I went through the drive thru on a Saturday afternoon and the line was long and slow. When I finally got to the payment window, they gave me a total that was really high for my order. They had added the order from the car behind me onto my order. Then they gave me the wrong drink. I was told to go wait in the spot labeled #2, however, all the numbered spots were taken. At this point I went into the store to tell them the problem about #2 already being taken. While in there, I heard the drive thru worker apologizing for a mistake and saw that a person waiting inside was waiting for her order to be corrected. When they bring out the orders to people waiting in the parking lot, they walk around asking if this is your order. Numerous restaurants use this same way of having a customer wait in a numbered spot for their order and don’t have this logistical problem. All of my previous visits to this restaurant have been great. Based on my experience today and the reviews from the past few weeks, it seems like this location has some new issues with customer service. Even though the food was good, I do not plan on going back...

Every time we order food from here, the workers dont put our complete order. I know i should check it before i leave but you always want to give them the benefit of the doubt that everything is there. The food is great and not cheap so its really upsetting that i get home and my order is not complete. Today i got home and my kids food was missing. i went back and they “replaced” it. but wasnt there to begin with, it should be more like they completed my order. I get back home to eat my cold food because i had tk come back to get what they forgot to put and notice the extra bacon i paid for was missing on my burger. my order number is #315 fri feb 25th johnny served us. horrible service. they need to take this up with the cooks. nwxt time i get food from here ill have to open every single item of food infront of the window to make sure everything is there. that takes away from eating out because i have to double check my order is all there and i almost have to go back into the kitchen to fix it myself. Maybe a change in management would be the fix because this has been going on for...