Dough Zone Dumpling House North San Jose — Restaurant in San Jose

We are going to lose our jobs to robots ( ︹︹︹

Arrived here around 7:30pm for dinner. Was seated at table and immediately told we were going to be charged 18% tip for table of 6. That's expected, which is fine.

We were given a sheet to order the food instead of the usual qr code menu, which seemed unusual. We filled our sheet and had to wait awhile for it to be picked up. We had to eventually flag down a waitress to get our order. This was when things started going downhill.

We were told that they were out of pork and pork with crab soup dumplings. Only chicken soup dumplings were available. We were disappointed and had to adjust the rest of our menu to account for the original soup dumplings we were getting. Again, we had to wait awhile to find a waitress to give our order to. Couple minutes go by and then they tell us that they are now out of chicken soup dumplings along with couple of other items too. This was getting ridiculous as they didn't have anything that we wanted and it was too late to leave. We had to go back to the menu for a third time to try to figure out what to order.

In sum, this whole experience was a huge letdown. How can a dumpling shop run out of dumplings way before closing time, on a weekday evening? If they were running low on supply, perhaps inform the customer before seating them down and having them reorder three times? Perhaps some service and communication could have been better? Also thought the waitress was pretty unapologetic about the situation and just kind of left us to figure it out as if it was none of their business.

We are hesitant to ever come back here. We would also definitely not recommend this place to anyone or take guests here. It could leave you in an awkward situation where you come for dumplings and there's none left and you're left floundering on your own to reorder multiple times, in hopes there's something available.

There are plenty of dumpling shops in the bay area. The dumplings here are good but not that good where I won't venture to other places. This place has lost me...

I’ve been here once before in 2022 and had an okay experience— the food was actually delicious!! and recommended by many friends so I gave it a shot. The service was bad however- they forgot our order - which would be okay if they acknowledged they had forgotten it and put it in - but they gave us 3 different excuses for why it wasn’t out, and still didn’t address the fact the order was missing for over an hour! Recently We decided to go again because we enjoyed the food despite the service. However our recent bad experience was so awful I can’t ever return to this restaurant.

We ordered the zucchini and shrimp dumplings. When they came, they smelled like shrimp but they looked different from what we expected. We proceeded to eat them however we were suspicious, so when we got ahold of the waiter we inquired about the dumplings. Turns out they were shrimp and PORK. Neither of us eat pork due to religious restrictions and I felt so sick as I’ve never had pork. I had an awful stomach ache, and in the moment I didn’t say much and asked for a replacement dish, despite feeling sick to my stomach. I can’t even imagine how bad it would be if this happened to someone with an actual food intolerance.

It was so terrible and unfortunate because I have enjoyed their food in the past but this experience felt so awful. I adhere to strict religious guidelines and generally eat vegetarian or fish when I go out, so it was such a dissapointment to have...