KFC — Restaurant in San Jose

Wow, where do I start? I pull in the parking lot and there's a strange shed, looks like it's made out of plywood and cardboard and there's a menu on the side of it but it's like a hand built lean-to shed thing, there's nobody there there's a couple of pylons in front of it and almost looks like a drive-thru but there's no signs of life, so I find parking and go inside. Once I go inside I walk up to the kiosk and I'm thinking since I've got an hour and a half drive to Monterey that I'll just get 12 chicken strips. I navigate through the menu and 12 chicken strips are $32, $32 really? So then I look at meals and a four strip meal with french fries and a small drink is $16.99, which is equally outrageous but I got to get in my vehicle and make it down to Monterey I'm starved, I'm in a hurry so I just want to order it pay for it and get out of there right? The progress wheel on the kiosk after I enter my credit card and pay for it spins for about a minute and a half, I thought it was frozen for a little bit there and then finally it released and it said your order's been submitted. I wait another seven eight 10 minutes, maybe 12 minutes I walk over the counter and say hey what's going on Where's my order and she says oh did you order strips I said yes she's okay I will put them down it'll be about 8 minutes before they're up, again, really? Outrageous prices, bad service... So I wait, and I wait they saw me standing around so they said hey here's a cup for your soda, I still had enough time to drink three sodas, I walked around outside on my phone came back in my order was ready. As I'm getting ready to leave I noticed that the freestanding lean to shock thing whatever it is which is embarrassing, definitely not legal, is a makeshift drive-thru and instead of having a speaker there's a live person sitting in there taking orders. Once the order is taken she walks it inside and the driver in the vehicle drives forward and stops blocking the handicap parking spot. I have never seen a store as poorly put together, with incompetent staff and prices that are priced as if they're providing you with five star service, which they're not. Interesting side note, while I was in there they were street vendors that were coming in and going in the back for the kitchen is and trying to negotiate the sale of some kind of trinkets or watches or something I couldn't tell what they were trying to sell, the manager flagged a couple of other employees to come over and look at what the guy was trying to sell none of them were interested they bargained for a little bit and then I'll walked away. I would have been much better off to go to Nick the Greek I would have paid a couple dollars last and I would have walked out with a much healthier meal option, definitely will not go back to this KFC and if their prices are indicative of the rest of the KFC locations definitely won't be going back there either. What a shame I've been eating KFC since the mid-60s and while the food quality is good as was the food here, the price and the barrier to get through there store just isn't worth it. Very sad.... Caveat...

After talking to the manager I have decided not to ever return here. I told the manager everything written below and focused on the most insignificant problems, rather than addressing EXPIRED OLD FOOD!

I think if I told him my mother just died and I have a hangnail on top of everything. He would focus on the insignificant and say oh I'm so sorry for your hangnail.

Original review: I was only gonna take away one star for the place smelling funky and and charging for sauces.

But now they're giving out OLD FOOD so they lose another star.

I just started going there because of the new chicken nuggets and the other KFC (used to be good) is horrible. I usually use the makeshift-drive-thru but today I walked in and it smelled so funky I wanted to puke. 🤮

In the past, when I walked into any KFC it would smell so good I'd wanna order everything! This place kinda smells like old KFC food that's been left in the corner, nauseating. 🤢

I ordered 12 nuggets and only got 2 sauces and had to pay for the rest. You get 2 sauces with 8 nuggets how come you don't even get 3 sauces for 12? It doesn't even make sense, but that's a KFC thing not this particular store.

Although, that being said, some restaurants don't nickle and dime you to death for every sauce. Some restaurants are just courteous enough to give you a couple of extra sauces and would only charge you if you asked for an excessive amount.

I should have asked for the sauces for free since he did not give me a receipt for them even though I paid for them after I ordered. He just put the money near the register. There is a huge sign that says if you do not receive a receipt you get your order for free. I should have said something, but I just didn't feel like it.

I bought a chocolate cake that said to sell by Friday 4/21 (made 4/17). It's Monday 4/24! So that means they had a chance to throw it away on Saturday and they did not! Neither did they on Sunday! And of course neither did they on the THIRD DAY Monday. NO quality control! 🥺

I bought the cake at the very end and I didn't get a receipt for that either, although that time he did ring me up.

It seems like all the KFC's just don't care about quality and...

There aren't many vegan fast food selections so I hate to complain but I ordered the 14 piece Beyond Chicken and only received 12 nuggets. So count your order before you leave. I also ordered corn as a side but received French fries instead. I was hungry and just finished a long bike ride so I didn't feel like going back for my 2 nuggets and corn. On a positive note, there was an actual man present, taking my order at the drive through. He was personable and cheerful. He took my order in fluent English. Then communicated my order in Spanish to his staff. He was respectfull to me and his co-workers. There should have been no problems with my order with his superior linguistical skills. The 3 stars are for my appreciation of having vegan food, and the young man with a good work ethic who took my order. Every thing else was a...