Popeyes Louisiana Kitchen — Restaurant in San Jose

Im not completely disappointed with the food itself or service, just the manager, im extremely disappointed that the famous sweet tea is no longer brewed in house, its now being dispensed thru the carbonated soda fountain machine under the name "peace tea" (that is the same company that makes the bottled "Pure" green leaf tea, which i hate, its the brand u can buy in stores that taste like dirty water, claiming its sweet tea, when its not) The taste was so bland, I told the manager that it didnt taste right and really bland and it wasnt sweet tea, and recommend she taste it, she smirked at me and said she didnt need to taste it, I asked for a refund, which I am expecting (online orders can only be refunded from the main office and not in store [bad business practice] So this bad idea from popeyes means I will be getting my sweet tea McDonald's, which is NOT served in a damn carbonated fountain machine! Guess Popeyes isnt as authentic as the company portrays itself to be anymore! Very...

Horrible horrible customer service. Took my grandma 89 years old and she didn’t know how to use a kiosk she went to the counter to order and they told her she needed to use a kiosk. If she went alone she wouldn’t have been able to order. As i was helping her the employees seemed to just be standing around. I went on to help other older customers who were struggling with the kiosk while the employees stood behind a counter talking. My mom called the store to complain and the phone rang and rang with no answer. We then went to call the feedback number and instead of talking to someone they tell you someone will text you soo to help you. My mom had a hard time texting she doesn’t know how to that well. Anyway never again it was terrible it sucked if I could give a...

6/13/2021 @ 6:29pm I ordered 2 order of 3 PCs combo white meat and 2 order of strawberry cream chees pie we got ho me and about to eat found out that our chicken are dark meat and our strawberry cream cheese pie turn to cinnamon apple pie what a bad service this place is just because we order on line you just throw whatever you wanna throw in our order we pay the prize that you ask us yeah I should have check before I leave,people like me just came from work and happen to be hungry I just didn’t have the time and patience to check but we rely on you guys to take good care of the food we order wether we order online or in person.pls pay...