Starbucks — Restaurant in San Jose

I always go to this store as we live closeby. I always love to bring my kids in this store, and have them order their food.

Yesterday, I went with my 3 yr old son (his bday) coz he wants a cake pop. I let him call the barista so she knows we're ready to order. My son said excuse me like 5 times, said hello like 3 times to get her attention coz she's talking with her coworker. She finally came up to us, my son ordered cakepops, I ordered 2 java chips and 1 mocha frappe.

The baristas before were soooo nice, very friendly, welcoming but yesterday was the opposite.

Btw, always sip a bit of your drinks before you leave the store coz yesterday I guess the barista who made the mocha frappe forgot to put in sugar syrup. I just found it today as my husband didn't drink his mocha frappe yesterday. Coz what if you just stopped by to get some drinks and you already left then found out something is wrong with your order. And also, they do not offer Java Chip anymore, so you gotta pay additional for the chips. The barista didn't even inform me about it, found out today when I checked the receipt online. I called in to let them know about my concerns, they offered to remake the mocha frappe. The barista who made our drinks was the one who took our order. Maybe she had a bad day.

But then, I just wish the baristas will be more friendly and welcoming and inform the customer if a menu is no longer available so we have the option to...

I used to go to this Starbucks because it's close to my work. My drink is a Cafe Vanilla Frappuccino with an add shot. 1st time there they got my drink wrong. 2nd and 3rd time they made my drink wrong. On top of that the workers were rude to me. So today about 3 months later I thought surely I won't have an issue with my drink. Sure enough I order my drink and the dude at the cash register says a vanilla bean Frappuccino with an add shot and I say no I want a Cafe Vanilla frappe because that means I get the Frappuccino coffee and the add shot. Do you know that my drink was made WRONG AGAIN‼️ Even after I told the cashier I wanted the Frappuccino coffee too I still received a Vanilla bean Frappuccino with an add shot and no Frappuccino coffee. Unbelievable‼️ The staff at Starbucks this time around were very kind so there's that. I won't be returning to...

Me and my husband commute over 65 miles in the morning. Once we arrive we usually buy our breakfast and coffee at MC Donald's. We were happy to see a Starbucks that we can go to instead, so we did this morning. The store did not open on time so we waited. After 10 minutes they still weren't open. The staff saw us waiting the entire time but pretended not to see us and kept ignoring us. We left without buying anything (not that we could since it was still closed when we left). I worked in costumer service for a long time, there were times where I didn't get done on time either but I never ever ignored costumers. We don't want to force anybody to take our money. We will continue to buy our breakfast at Mc Donald's. I'm sorry to say they give ...