Subway — Restaurant in San Jose

For the price of a cookie, this place just lost a customer for the indefinite future. I used to come here every so often to get a quick bite for lunch. I would also get those SUBprise surveys to fill out. Afterwards, they give you 2 free cookies or a 20-ounce drink. I claimed the free cookies a handful of times. I never noticed that this place only honored ONE of the TWO free cookies. Actually, they were passing fast ones over me, and I just never caught it.

Last time I went, which was about two weeks ago, the lady behind the counter mumbled something incoherently about how the cookie SUBprise is only good for online orders. I thought that was a load of rubbish, being that the SUBprise details say to claim in store.

Well, I finally realized I was being lied to. (I also complained to Corporate but they do not care and have ignored my complaints.) First, they gave me one of two cookies whenever I went to to claim my SUBprise. Now, they are saying the offer is only good for online orders? Well, you guys just lost a customer for a very long time. If you nutjobs who work at that Subway think I'm angry over not getting my free cookie (not even cookies but cookie) then you shouldn't be running a business at all.

This is about your lousy attitude and you lying to a customer, all just to save...

I'd give a 0 star if I could. Took over 30 minutes to get my sandwich with only 3 other people in the shop. I asked for a footlong oven roasted chicken and was given one chicken breast. I told them that there's usually two on the footlong. She said that it would be considered double meat and would have to charge me more. I told her to forget about it and just give me a 6" since I'm only getting 1 chicken breast anyways. I then asked for cheese and she gave me literally a single shred of cheddar cheese. Not a slice. Literally one shred of shredded cheese on my sandwich. I told her I wanted more cheese but she complained that she would have to open a new bag. Let me emphasize, that it's literally 1 single piece of shredded cheese for my whole sandwich. Once my sandwich was done, they had me sit at the register for 10 minutes while she made someone else's sandwich. The guy kept looking at me awkwardly and then back at her, wondering when she was going to ring me up. She then rang me up for a full footlong when I only got a 6". I had to convince her that a 6" by itself is not $12, as she charged me for a footlong with double meat. Worst...

I placed an order online for delivery where I ordered a footlong steak sandwich with black olives and another six-inch steak sandwich without olives. When my order arrived, I was very dissatisfied with my six-inch sandwich because it also had black olives. I am allergic to olives, and if I had taken a bite of the sandwich, I would have gotten an allergic reaction. The workers failed to comply with simple instructions, but it shows how careless they are about making your food, especially ordering online. I highly suggest you stay away from this fast food store location as their workers are lazy and uninterested in working at the subway since I called the store many times and no one picked up the phone. I will be reaching out to the appropriate people to check this store location out since the carelessness of making a simple sandwich is not up to subway standards. I am concerned about the cleanliness of the fast-food restaurant that...