Sushi Arashi — Restaurant in San Jose

Great food, rude staff, and unreliable with COVID demands.

I ordered by phone and was told it would be ready in 35-45 minutes. I arrived early bc there could be a line. I stood waiting in line for 20 minutes. Door Dash drivers were cutting in front of the 40+ people waiting. I told the clerk that it wasn’t fair for Door Dash to cut in front of us and she said that it’s fine. The food may have been made fresh but it was no longer fresh by the time I finished paying. Of the four items, two went from hot to cold at the restaurant and were inedible.

THIS IS THE SECOND TIME THAT THIS HAS HAPPENED. Which is why I called for a refund.

I spoke with Andrew. Andrew was very confrontational. He argued with me from the moment that the word “refund” came out of my mouth. Based on how many people were waiting in line- I am not special, I did not have a unique experience, everyone got food that was sitting on a table for a while. There were at least 50 bags of food waiting to be picked up. Andrew denied that the food had been sitting around. He said that the manager would only refund for two items on this order and nothing from the previous order because there’s no way to prove that I had ordered twice in two weeks. I offered to provide the date, time, and order number but that was a nonstarter.

Times are challenging and restaurants are struggling. This one is struggling to keep up with changing times and have decided that customer satisfaction...

I am conflicted I would like to give this place more stars as the food and service were amazing, however there are several cleanliness issues this restaurant needs to address. The first thing I noticed was that my salad bowl had a big greasy thumb print on it This got me to looking around a little closer... I noticed that the take out table across from me had rice and other food material on it. This bothered me as I was the 1st person through the door meaning the food had been sitting there since the day before. Then when I went to use the restroom I noticed the floor was greasy the closer I got to the kitchen, both a hazard to staff and customers and never a good sign of cleanliness. There was a large amount of liquid on the kitchen floor and a lot of food.... never a good sign. On my way back I took a good look at the display cases. These are display chillers not refrigerators and the fish was stacked to the top touching each other. I recommend that the health department pays this place a visit. I may go back one day. This being said the food Hamachi...

These guys just opened so I decided to try them for takeout lunch yesterday. To be honest - the whole place could be skipped.

The front of house was overwhelmed, and I was the only person there! She spent 5 minutes trying to figure out the new cash register, and to give me the incorrect change... So overwhelmed was she, that when I asked how long it would be before the food was ready, she said '30 minutes'. When I asked her how (again I was the only person there, and it was a pretty straightforward order, she corrected to '20... No 10! minutes.'

Nor was the food worth the wait. I ordered a bento box with tempura and sashimi, and both were terrible. The tempura was mush and flavorless, and the vegetables had been over boiled. The sashimi was rough cut and huge, with no consideration about cutting for quality. The fish also was rather... Fishy smelling, which suggests that it'd been kept out a bit too long.

Hopefully for them, they're just new and can improve. But I'm not holding my breath, and I'll stick with other sushi...