Taco Bell — Restaurant in San Jose

As the weather has been so rainy recently, we decided to swing by Taco Bell to pick up some food to go. Between 1-2pm, there wasn't a crowd at all. We were able to park right in front of the restaurant. When we walked in, nobody was at the registers and we decided to order at the self check out kiosks. That is were all our problems started. Starting on the left kiosk, we were able to see the items and flip between different menus, but selecting any item didn't work as they were all grayed out. At the top of the screen we tried clicking on different sections and see more of the menu options. The same issue continued to happen where we couldn't add any item to our order. So we thought it was just and issue with the first kiosk. Then we moved to the right which was the second kiosk. When we clicked on the individual items, it had the same issues where you couldn't add them to the order. During the whole time, nobody came to the front registers. So we kept on trying the kiosks and finally saw a reboot. We can't tell if it was a glitch or somebody from the back rebooted the system. Anyways, we continued our ordering and finally selected all the items and tried to check out. I was able to tap my credit card, but it was stuck on the sending you a receipt page for a very long time. I had to click on the screen to keep it active because it asked me if I wanted to continue multiple times. The screen was just a spinning circle in the middle like it was trying to process. After I turned my back to the opposite side, the person at the pick up window said my order was ready. I let them know the kiosk is still stuck processing my order and receipt. She then said let me take care of that and printed out a receipt. We gladly took our bag of food and verified all the items before leaving. Overall, there were no employees working at the front, the kiosks didn't work well in the ordering process and the payment process, and cost of the meal has...

Manager profiled me today for no reason and tried to ask me to leave less than a minute after I walked in. I’m a regular customer and I eat here 3-4 times a week. They want to let all the crazy crackheads hang out asking customers for food and being all strung out on drugs but wanna profile me for walking in with a beer in my hand that wasn’t even open. I was not planning on opening it in there either. I came to use the bathroom and order something to go but after she decided to yell at me and tell me to get out like I was one of her children because she “ASSUMED” I was gonna drink my beer in there or whatever her trip was either way she could have addressed the issue differently instead of acting like I was already violating the rules. She also could have given me an apology for wrongfully accusing me of planning to do something illegal in their establishment. The food is good, service is good, but the manager is NO BUENO I will be following up...

This location used to be really good—clean and efficient. The food is still decent, and the restaurant is generally kept tidy, which I appreciate.

However, the customer service has gone downhill. Some of the staff can be polite, but a few—especially Maria—come across as quite rude and unapproachable. It really affects the experience when you're just trying to grab a quick meal.

This isn’t the first time we’ve had a negative experience with her. When we pick up orders for more than one person, she seems irritated and has even said we can’t use the drive-thru and have to come inside instead. It’s unclear why, and it feels like we’re being treated unfairly.

I hope management takes note and works on improving the overall service. A friendly attitude...