Veggie Grill - Santana Row — Restaurant in San Jose

⛔️⚠️ Warning to All Diners: Please Be Cautious When Visiting This Restaurant This is the second time l've had a disturbing experience at this restaurant, and I feel compelled to share it with others for their safety. On both occasions, I found a live worm in my salad. The first time, I made the mistake of letting it slide. I tried to be understanding, dismissing it as an unfortunate but possibly rare incident. I threw the rest of my salad away without causing a scene. But the second time, just days later, I encountered the same issue--another live worm in my salad. Upon notifying the staff, they refunded my money, but no apology or acknowledgment was offered beyond that. Given the severity of the issue, I expected at least a call from the manager, or a formal apology, especially after the inconvenience I faced. But instead, they dismissed the situation with indifference. To make matters worse, shortly after this incident, I developed severe stomach pain and was unable to work for several days. I went to the hospital and discovered I had contracted Helicobacter pylori, likely due to consuming contaminated food. It's been almost two weeks now, and I'm still undergoing treatment and unable to work. I tried reaching out to the restaurant for further dialogue, but they continued to ignore my concerns. If you care about your health and the safety of your loved ones, I urge you to be very careful when choosing a restaurant. This experience has been deeply troubling, and I wouldn't wish it on anyone else. Looking back, I regret not raising the issue more seriously the first time. It was my mistake to let it go, but I hope this review helps others avoid the same fate. Thank you for taking the time to read my...

Update: 09/04/2021 AND 09/18/2021

More false advertising, THIS time with the new Turkey Melt. My partner ordered this sandwich that looks thick and full of tofurkey according to the poster next to the cash register. The sandwich came out looking like a $4 sandwich, not worth the $13 we paid for. It was FLAT and mostly bread. I asked for a refund, received it AND another sandwich that the acting manager offered: the 2nd sandwich was just as flat. SO. Either this kitchen is consistently messing up the recipe OR the corporate heads are actively deceiving customers on a consistent basis. Granted: most of the items on this menu are beautiful, delicious, and WORTH IT. But when the brown rice gets overcooked and nearly CRACKS my teeth and my friends teeth.. this experience shouldn’t hurt. I shouldn’t have to worry about hurting my mouth at Veggie Grill.

Many people are returning their food at this location. Corporate better listen.

(Old review below)

I’m still hungry because the double stacked Mac burger had only one patty. I called to ask why, and after a brief hold, I was told, “so the kitchen put on one whole patty instead of two small patties like their supposed to. We’re sorry about that.”

So... it’s a scam. It’s not two Beyond patties, but one whole patty split in two to LOOK like two patties.

No offer for a refund or a remake. No wonder the cashier told me that the management and work...

I'm not a fan of vegan things. This place advertises that their food is without bad "animal saturated fats". Which is wrong. So if you're looking for a balanced meal, maybe don't eat here everyday. But, this isn't a health blog.....

I went here for a date for the purpose of eating lite. Each dish is labeled with the calorie value. I ordered a "chickin' sandwich" with cauliflower mashed potatoes. The prices are fair if not inexpensive. A moderate price in Santa Row is an outlier. The portions are equal to what you'd get a normal deli.

The cauliflower mashed potatoes and gravy tasted better than instant poatoes and close enough to normal potatoes. It may have contained real potatoes as there was something that resembled real potatoe skin. Maybe if they stuffed it full of butter and garlic like I do it would have been perfect.

The chickin' sandwich (made of some tofu thing) was great, aside from it being protein lies. It came with a nice spread of avocado.

As a gluten and bacon lover, I knew what I was getting into and enjoyed my meal. I would definitely recommend going if you want something fast, lite, and tasty. If you're ravenous and want real meat, go next door to the...