Urban Plates — Restaurant in San Jose

As a regular visitor to the vibrant Santana Row area, I was eager to explore this (relatively new) place. However, my recent experience at Urban Plates left much to be desired.

First and foremost, the ambiance was sorely lacking. In an area known for its upscale and inviting atmosphere, this restaurant failed to capture any semblance of charm or allure. The space felt stark and uninspired, devoid of the lively energy (even on a Saturday evening) that draws people to Santana Row in the first place.

While I understand that this restaurant aims to offer affordable and fresh dining options, it's clear that their penny-pinching approach is compromising the overall experience. With an average revenue per table barely scraping $100, it's evident that corners are being cut at the expense of vibe.

One particularly frustrating aspect was their self-ordering method, which severely limits patrons' ability to enhance their dining experience. Not only does this system detract from the personalized service one would expect in a dining establishment, but it also prevents customers from easily adding on additional items like drinks or dessert. It's a missed opportunity for both the restaurant and its guests.

In summary, while Santana Row may be known for its upscale offerings, Urban Plates falls short in every aspect. From the lackluster ambiance to the restrictive ordering process, this establishment fails to deliver on its promise of an enjoyable dining experience. My prediction is that they will go out of business in less than 18 months unless they fundamentally change the business model or the location. (I would totally go to this restaurant on a weekday if it was located elsewhere but I wouldn't go there on a Saturday in...

I recently had the pleasure of dining at Urban Plates and I must say, it was an absolutely delightful experience. The service provided by Monique was exceptional and truly made the whole meal even more enjoyable.

From the moment we walked in, Monique greeted us with a warm and welcoming smile. She was attentive throughout the entire meal, ensuring that we had everything we needed and that our dining experience was top-notch. Her knowledge of the menu and ability to make helpful suggestions only added to our overall satisfaction.

Not only was Monique incredibly helpful and attentive, but her kind demeanor and friendly personality truly made us feel at home. She took the time to engage in pleasant conversation, ensuring that we felt comfortable and well taken care of. It's evident that she genuinely cares about providing excellent service and making sure her customers have a wonderful time.

As for the food at Urban Plates, it was absolutely outstanding. The variety of options available catered to everyone's tastes and dietary preferences. The freshness and quality of the ingredients were evident in every bite, and the flavors were simply mouthwatering. Whether you're in the mood for a hearty meat dish or a refreshing and vibrant salad, Urban Plates has it all.

Overall, I can confidently say that the service provided by Monique at Urban Plates was the highlight of our dining experience. Her exceptional attention to detail, warm personality, and genuine care for customers truly sets her apart. I would highly recommend this restaurant to anyone looking for a delicious and satisfying meal with...

I had food delivered on New Years Eve. I ordered a salad and they did not send any dressing. When I called to complain, the only thing that was offered was for me to come to the restaurant and pick some up. I didn't expect anyone to come and bring me any, but I thought maybe they would offer me a gift card or maybe I could come in another day and either get another salad free or at least half off, since my order was delivered incomplete at 8pm on New Years Eve. I was told they couldn't do anything...besides me getting out and coming there that night to get the dressing. When I asked the name of the manager, the person on the phone said his name was Stephen, I think, and when I asked to speak to him, the person hung up the phone. I was in San Jose visiting staying in a hotel. So I ate some of the salad, without the dressing, and the food was pretty good....but I personally don't care how good the food is, if the service is bad. The service this night was bad and I won't be returning or recommending this restaurant to anyone. Do better with training employees on customer service.

Update to original review: After speaking with the GM Fidel, who was very professional and customer service oriented, I changed my review on their customer service. Not only was the food good, but they have management that not only car res about making money, but also their customers too. I as a consumer, I appreciate...