Romano's Macaroni Grill — Restaurant in San Juan

Had a great dinner here around 6 PM on a Friday. One big plus right off the bat—tons of parking, which isn’t always a given in Puerto Rico. The restaurant was moderately busy, but we were seated right away at a table for four, which was a nice surprise.

The kids were thrilled to get crayons and color on the paper table mats—simple but effective! Our waitress was fun, quirky, super attentive, and great with the kids. She also spoke excellent English, which made communication a breeze.

The kids’ meals came out quickly, which kept everyone happy. The mac and cheese was a hit, and my older daughter’s chicken parmesan was enormous—two large pieces of chicken with plenty of angel hair pasta. Both dishes were tasty and satisfying.

The only downside was the long wait for my wife’s and my food. Turns out there was a mix-up because I had ordered a special, and it accidentally went to another table. At least they explained the delay, and when the food finally arrived, it was delicious—definitely worth the wait. Drinks were on point too, especially the Moscow Mule.

Overall, it was a great experience with delicious food, excellent service, and a kid-friendly vibe. Just knocking off one star for the wait, but otherwise,...

If you want a Romano's this one is the one to avoid. Service was sub-par. We ordered 2 mac and cheese bites, and one baked mac and cheese for my niece. Then for us we ordered 2 baked Mac and cheese and some fetuchinni. They brought us the bites. They they brought us more bites. We where like we already got them. Then the waitress came to see what had happened. We told her that we asked for the baked ones not more bites. She said she was sorry. She then came back and ask if the ones for my niece where kids ones or baked. We said baked. There where 3 total. After that the first 2 came and later on the third. First 2 where good. 3rd had almost no cheese. After that there was a mix up with the bill. The fetuchinni was billed full price and not the special. They did not even adjust to actual price. Never going back to...

Good evening to all i have been coming to Macaroni grill for years but i had not come in the passed year today i am in the one in caguas and i am in shock # all is happening very very slow they gave us some bread that was hard and rubber like ,i order some soup and after waiting for about 20 min. It finally came cold and had a hard time finding the lentils. We asked for soad water and they said they had none that there machine would not wouldnt put out soda water .gave them back the soup now i been here about 40 min and still have not gotten our the food .just got my wife food .i was told my food would take 5 more min. Because they were lacking artichokes told to give to me with out lets what happens now. Really not happy something has to be done about the management of these...