Starbucks — Restaurant in San Marino

UPDATE - I see that the owner/manager posted a standard response, meaning they will not change a thing. Bye San Marino Starbucks. We will be going to Klatch Coffee down the street for our daily coffee runs, and will tell our friends to do the same..

Today's visit was very disappointing. It appears that management has decided they want to make lots more money by short-changinng their customers. I may not come back to this store again.

I ordered a grande cappuccino. And when I picked up the order at the counter, I noticed it was unusually light. I opened the lid and saw that it looked full, because all I saw was froth to the rim. I closed the lid and started to drink, but I had to tilt the cup more than 45 degrees to get the first sip!

What does this mean? It means the liquid was only about 1/3 full, and the rest was froth (air bubbles). I went back to talk to the barista, but was met with a "who cares" attitude.

Will I pay over $5 again for this Starbucks' drinks? Definitely NO with this current practice. I rather go to another Starbucks, or go to Klatch coffee down the street, who has great coffee AND I know I won't get short-cganged.

Management - let me know by responding here, what you plan to do about this practice (and not just the standard "we'll do better" speech). What will you do exactly and how can customers like me tell that you've made a noticeable change.

This certainly reminded me of the old talked-about practice of Starbucks packing iced drinks with mainly ice cubes and little liquid. Now they figured out how to cheat the customers for both cold...

WORST Starbucks experience EVER. 3/24 5pm, the older staff, short, and a little bit white hair; was not welcoming AT ALL and impatient plus took my order wrong. I repeated my order many times and still got it wrong when it come out, she didn’t even repeat it to me before making. She has an attitude and didn’t know what she was doing. I said I want to use my stars and she thought I want to use my card. And explained everything wrong when I was right and eventually explained nothing. I ordered no ice and light water, SHE GAVE ME ADD ICE. Now my venti is FULL OF ICE! I will not come back again and this experience made me don’t want to continue being a Sbuks customer. This staff sucks, I felt disappointed and was not respected. Not well...

It was a pleasant surprise that the workers greet you at the entrance. This institution is important that a person feel individual. It's amazing to see the staff write down the name of the visitor, it adds more coziness. This place has brought its own style and culture in the service sector. The place is more suitable for all the criteria for working at the computer or discussing pressing matters at work, but it is also suitable for meetings with friends or a girl. Prices correspond to quality of the provided services. Diversity is present when choosing any position, but most importantly - coffee can be served with the necessary criterion of bitterness. Suggest to do a private ritual of going to this truly unforgettable...