Pollos Asados don Rafa — Restaurant in San Pablo

The worst experience!

I ordered through the phone and since I ordered I knew it will be a bad experience because the girl who took my order answered in a rude way, I asked her if she could provide an estimate time for the order to be ready and she was like “how you want me to do that you gotta be here”, so ignored that and I went to pick it up, it was my first time there, I went because some friends recommended it, so I approached to one side of the windows to ask if there is an specific place to pick the orders up and the cashier ANA with a really bad attitude started screaming at me saying that I need to get in line, and I was trying to explain her that it was my first time and she kept screaming really loud and with a attitude “get in line “and she was like “don’t care you gotta get in line” at that point I don’t know why I decided to get in line, but anyway, when it was my time to pay she was so rude (more) they made me wait for an hour for 2 chickens, I saw how she was giving the food to people that arrived after me, I was about to ask to have my money back and she gave me my order, and with a sarcastic tone they say( she and her friend) “have a nice day”, the chicken was ok, I’m not gotta lie, but after the whole situation it was my first and last time there, I’m pretty sure the Bay Area has so many other places to have a good dinner with an excellent customer service, I asked to some people if ANA was always like that (I was trying to understand) and they said that she’s the daughter or family member of the owner of the place. Well, even if you are the owner or family member, customers deserve the best of the best, sometimes we have bad days BUT we can’t...

Looking for something different, I decided to ask my Google about "foods near me.

It suggested Pollos Don Rafa. I saw that it had lower business traffic hours 🙃.

I went in and wrote on my phone what I wanted, and the guy recognized that I couldn't talk "normal" and matched me in tandem. He explained and was patience, he started to write to me and took my order. A waitress a little later gave me my food with a smile, and I also thanked the guy.

My food is still HOT 🔥, wrapped cozy in aluminum foil. The food was DELICIOUS with every bite.

The burrito was so tightly packed, surprisellying did not fall apart, not even at the last bite.

The sauce complimented the meal drastically...

I highly recommend this place 5 out of 5...

BAY POINT location: The food is delicious, the chicken has a really good flavor and very juicy. I’m giving it 3 stars because they always forget to give you something. It’s been a few times where we’ve had to drive back. Or one day they give you arroz and frijoles and on the next visit they say you have to pick between arroz or frijoles. It’s very confusing I had never been to a place where you have to pick either besides el pollo loco. Most places either sell it alone or a combo with arroz & frijoles. Another thing I came across is the quesabirrias sometimes it’s double tortillas or sometimes it’s just a single tortilla. You have to order two or more to get a side of consomé. I’ve bought 9 before and only...