Subway — Restaurant in San Ramon

I would have given zero-stars, since I was not served. Returned to this location and ordered a sandwich, like I did a week earlier [using a Subway national coupon]. Upon making my sandwich, the person noticed I had a coupon and stopped making my sandwich. He told me 'we no longer take coupons'. I asked why, since I used a coupon a week earlier. He tells me 'the owner [him...] no longer accepts any national coupons'. I said that was ludicrous, since most locations do and he did the previous week. He persisted/stated again, they were not accepting any coupons at his location. I think this is a predatory response to an illegal activity, especially since there are NO signs in the store, explaining this local 'policy'. While I totally understand, franchisee's run their own stores, it is illegal [in CA] for a national chain to 'decline' national coupons. I reported this establishment to the BBB and to Subway corporate - never to return again. So, instead of this location having business [me], now they have none of my business. No wonder so many Subway locations are closing. Their franchisee's have no...

I had ordered 3 footlong sandwiches through the Subway App for pickup at 11:40AM on Friday, March 18, 2022. When I got there, there were 3 people waiting and only 1 employee working. As I waited for my order, I did notice there were lots of online/Subway app orders, and, shortly, the line went out the door. Although, I had to wait for my order, I must commend that employee who just kept working as fast as he could. I left a $10 tip for him, and, I hope he gets all of it. I wished I could of given more and hoped other customers tipped him as well. To that Subway employee, I appreciate...

After the subway in Dublin, California canceled my order as I was arriving and long after it had been accepted by the app, because they do not take promotions, I submitted a new order to san Ramon. It was ready within minutes, promotion accepted, service good. Amazing how such a simple right can lose you a customer life at one location and gain you a...