Biryani junction&Temptations — Restaurant in San Ramon

ROTTEN FOOD ALERT - AVOID THIS PLACE AT ALL COST.

Our friends ordered food for a house party. My friends wrote the below three reviews and I saw the owner’s response - which irked me. The audacity of the owner to respond as if it’s not their fault when their own chef agreed the food is spoilt, is just mind blowing. Food business is a dangerous profession for such irresponsible people. Simply put, avoid this place.

Serving old food is one thing, but this restaurant serves you rotten, foul smelling biriyani, nicely heated and packed. We took it back to the restaurant, the employee checks and takes it back to the chef in the kitchen. He comes back and apologies, provides a lame excuse and refunded the full bill amount.

Your employee and chef didn’t even argue that the food hasn’t spoiled (it was so obviously smelling bad). They straight away agreed, apologized and tried to mitigate the issue (looking at your responses below, I feel they have better business sense than you).

This is not our first bad experience. We custom ordered an egg less cake for a kids birthday party few months back. This was a big disaster as it contained eggs. The kid suffered all night and was taken to the doctor next day. The explanation they gave next day was that they just used cake mix (which probably contained eggs). Either they don’t understand English (“egg less”) or they are extremely crooked businessmen, who just want to make a few dollars, not caring about kids health.

Anyway, do not reply to me with your stupid justification that you served 346 orders today, how can we serve old food. We brought back the rotten food to your restaurant, you were busy chitchatting with someone at a nearby restaurant it seems. Please talk to your employee and your chef before responding with such baseless comments in the internet.

You putting the exact timings and refund amount in the comments doesn’t justify the food wasn’t bad. In fact, you actually incriminated yourself with that statement. No food business will refund full amount after the food is opened and consumed, unless the food is spoiled or it’s the fault of the business itself. That full refund implicates you of your wrongdoing.

There were pregnant women who ate your rotten biriyani today. So, if you are a “responsible” food business owner, the only decent response you can provide now is an “apology”. Any other response will be a “rotten” one, just like the food you served.

—————————

Replying to your message below:

I am writing my experience with the food you served for a house party that I was part of. Do you think 3 family packs and 1 regular biriyani was ordered for just one family? You are free to interpret as writing on behalf of my friend or whatever you like. This is my first and only review, so I don’t do this for fun.

I don’t need to teach you how to do your business, you can actually learn from your employee and chef.

So, you threaten the people who write reviews with I know where you live and what you do? It’s awful to see this - its exposing who you are.

If you think you are threatening to bring on procedures, I seriously dare you bring it on me. You already seem to know where I live,...

This review is based on my recent dining experience at this establishment. My feedback is specifically about the food I ordered, not their pastries. Over the past few weeks, I have tried the vegetarian lunch combo. The following review pertains only to this dish.

To the business owner: Running a food business involves serving people who are hungry, and they pay for the food to satisfy their hunger. I understand that you need to make a profit. However, do not compromise by serving old food, as this can lead to negative consequences for your business. All I had was the lentil dish, and I experienced stomach upset throughout the night. I did not eat anything else outside or at home, so I am confident that the issue was with the food from this establishment. Cook fresh and do not serve crap. Even this restaurant needs health inspection and you freezer needs to be examined to know when you cook and how long you store, heat up the crap to serve your customers.

What could have gone wrong? The naan bread was freshly made, so it seems unlikely to be the cause. It appears that they might have used old lentils that were frozen for several days and then used to cook. I will not be returning. I advise others to be cautious about what...

Update. Something happened in between for the service but now it’s all good. this place is bussin 😂. Think it’s probably my best Indian place to go for Indian food.

It was quickly becoming my favorite Indian joint. Nice food. Was very very well managed. Then it starts going down just by management and that also sooo fast that I had to write this review. In last two week I went there 3 times. It’s becoming horribly mismanaged very bad behaved and a big mess. First day I put online order and they told its not there and asked me to leave, other person came and said he doesn’t know anything and hand d me the food. Online it said 20 minutes and they took 45. Next day I called 10 times and they never picked up when I asked after going there they said we are not picking up phone. They are fighting there among themselves. Next day was Friday and boy it was a hot mess they said 1.5 hour waiting and that also said after 20 minutes. And they started charging more than menu price so be careful. I am seeing the tendency which made the Indian Resturant next to them to close. Waste of such a beautiful restaurant. Hope someone reads this and take action. They previous guy and the girl was managing it so...