Dunkin' — Restaurant in Sandusky

Worst experience I’ve had. Sign in the store says open till 10, we get here at 7:30 just to have an employee run to the door and lock it in front of our faces. Not a problem if they had explained they’re short Staffed or that the drive through is open instead. However she just locked it and walked away. So we pull through the drive there where we’re not greeted by one of the rudest people I’ve had the displeasure of meeting, but instead we received a very agitated “order when you’re ready”. I’m not sure why it was such a pain to do their job as we were the only customers there and they had at least 3 staff members to manage one drive through line. As a Starbucks barista of 7 years I know what it takes to manage and work a coffee shop and this is not how to do it. So we attempt to place two orders, but according to the employee taking our order “you can’t do that” at this location. Once again, having worked at four different stores with drive throughs, I assure you You can. We attempt to order a black coffee and a cold brew, but, surprise, surprise, they don’t have hot lids so all hot beverages are off the table. Whatever. We get two cold brews and pull up to the window where the employee says not a single word to us except our total. When we finally get our drinks they are completely filled with ice bottom to lid. Again, whatever. I didn’t request no ice so I guess that’s on me and if I were to try and get a reasonable amount of drink for the price they’d probably bite my head off. I’d take the L here and just move on with my day, but the drinks were the worst tasting cold brews I’ve ever had. The poor product combined with the abysmal service was enough that I needed to vent. Having worked in the food industry for so long I always try to brighten peoples days at restaurants and coffee shops, but when you are unwelcomed before you even have a chance to interact with the staff that’s a problem. Suffice it to say…go to...

I wonder if everyone is new over here or they’re under trained? Because there’s no coordination between employees. Firstly, Young girl who takes orders know nothing what kind of bagels they do carry and punches wrong orders instead of my everything bagel she punched plain bagel. They doesn’t follow any sequence or they never look into the order details which they need to prepare I guess. We ordered 4 coffees, they gave one coffee at start and we need to go and ask for each coffee again and again. They don’t look into details or they never check out for a total receipt to complete. Everyone is clumsy, for one customer they’ll give coffee, for another they’ll give food if something is not given to you need to beg them multiple times to get even then they don’t want to look into your order receipt they’ll ask you how many cream ? How many sugar etc… come on guys are you kidding?? What kind of customer service is this?? Not even done!! Ordered for everything bagel which is not even cooked (white in colour) they haven’t baked it they put butter on raw bagel and handed it to me. The middle age lady who is inside did my bagel. I can report to health ministry about these kind of stuff. Without even cooking you guys are serving food which is not following health hazard. Owner need to look into these issues otherwise your store will close very soon. You can track down order, it’s around 10ish on Sunday May 21, 2023 morning 1 small midnight 2 medium coffees 1 medium black coffee 2 donuts (blueberry and some other glazed one) 1 everything bagel with butter 1 Hash browns (6pieces) I want to report immediately in the store itself after the disaster bagel, but husband garbaged everything and dumped into garbage and pulled me out because we don’t to spoil our day on our vacation anyways you people already spoiled our morning with a pathetic service and terrible breakfast. These guys actually deserve...

Me and my boyfriend went in to use our gift cards we got for Christmas. We ordered a half dozen of donuts and two of the sweet black pepper bacon sandwiches and the Male employee asked "just the bacon?" And I reiterated, "no, the sandwich," as in, the egg, the cheese, and the bacon. When he got our donuts, only one hand was gloved. It made us uncomfortable, but we didn't say anything. Then when our sandwiches came up, it had just bacon on them. I took both of our sandwiches back and asked for it to be corrected. The Male employee then YELLED at me, "I asked you four times!" To which I once again just reiterated that we wanted the sandwich. He continued to yell at me and I said that I did not want to fight. He just kept yelling at me til I started crying. My boyfriend had to help calm me down.. our sandwiches came out just fine. Bacon seemed a lil undercooked but besides that it was just soured by our experience. I truly don't mean to be a cruel customer, I want to be respectful just as I would with anyone. But this was unacceptable. I've never had anyone, especially an employee yell at me to the point of tears. I hope this dunkin fixes this, because I don't want anyone else to go...