I dont even ever want to come back here again. The only good thing that I can say about this place is that the food has come out good every time, except for today. I ordered a butterfinger blast. I received a cup of vanilla ice cream with fat globs of tough chewy butterfinger, instead of crunchy butterfinger pieces. Not sure how that happened. The wait time is AWFUL. I was sitting at the drive-through speaker for a few minutes before even hearing anything from one of the employees. I heard this younger boy say hello? So I responded back, and he asked, is this the stall? and I was like no this is the drive-through. and he was just like okay what’s your order. He just sounded so rude and like maybe he didn’t know what he was doing because he’s new or something, but you don’t have to talk to me like that. The quality of the speakers suck in the drive-through, but especially in the stalls. So anyway I placed my order and I was the 2nd car in line from the window where they hand you your food. The person in front of me was waiting for so long, after about 10 minutes they just drove away. So I went up to the window and the younger guy was like, oh what did you order? So I let him know what I had ordered, and he told me my total and I paid for it. Got my drink then waited longer for food, while two or three different times he came up to the window to ask me what was your order? Every time ive ever gone to this location they only have like one or two people working in there. I won’t blame the employees themselves for being understaffed, just the people who are in charge of hiring and firing and making the schedules because you guys seriously need more people there at...
Read moreThe absolute worst Sonic experience ever! The customer service was good. That is one thing that is your saving grace. The other being your ice cream treats. Those are/were the "highlights".
First off, the appearance of this restaurant is that of a business that has gone under. Its abhorrent. Its dirty, overgrown, dilapidated, and unappealing. That should've been the tip off. Secondly, there is no pride taken anywhere in this place. Whether in the facade, customer service, or the quality. Lastly, the food (which you should be known for) was terrible! Overcooked cheeseburger doused in mayonnaise, probably to mask the over-cooked meat, cold soft tots, and a discolored hot dog. The dog looked as if it had been heated, put back in the cooler, and reheated for the next days meal. We ordered a "PLAIN" hot dog. We got a Chili Cheese Dog. Now, you may think, "Wow, score!" No! We ordered the SIMPLEST of items. Not another car behind us in the drive thru or other patrons in the stalls. Just us. And, they couldn't get that right! Now you can serve lousy food and have great service or have great food with lousy service, but to toe the line with both terrible food and sub-standard service? No. I absolutely will not be going back for food. I question if the ice cream treats are even worth it. I cant be fully certain that the inside of the premises is much cleaner than the outside!
I gave it a chance because I happen to really enjoy Sonic burgers, tots, and drinks. However, I can get higher quality food, drinks, and ice cream treats at the local mom and pop shops in Sanger. How is this place passing a D.M. check? Shame on the franchise owner. This...
Read moreThis place looks like it should be a goodwill or a foster freeze. The waiting time is ridiculous. Looks like there is only one worker. She is the server, cashier, and cook. Literally watch her make multiple orders as we waited 20 + mins in a drive thru to help her local community. Five stars to the lady with the Trevor tattoo on her forearm. She needs every deserving raise. Such a shame Sonic is running an establishment in the manner. Where are your workers? Surely you guys take surveys for your employees mental health and wellness. Why is this location being caged and pummeled. How can I be satisfied if I see the entirety of the location locked up and abandoned. Only allowing drive thru only and is well seen and known because it’s on every wall, door, and window. Please find some labor hours, no right company should have just one worker doing a 5 person load job. Hats off to you miss, Sanger Ca should be fighting for you. And Sonic should be embarrassed making you work above and beyond when you should have the proper team. I can only imagine her California Paid break limitations. Do...
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