Loaded Cafe-Santa Ana McFadden Ave — Restaurant in Santa Ana

I am marking down 2 stars as their prices do not match the menu. Side of carne asada for build your own stacker is $5.99 on menu, but charged $6.99, side of avocado $1.99, but server said it was $3.99. Then on receipt stacker showed $18.98, but menu $17.99. When I asked server said it included tax, yet tax was also charged at the bottom of the receipt, plus a 4% noon cash fee. Normally I probably wouldn't have noticed, but since what I originally ordered was $6.99+$5.99+$1.99 for a build your own stacker, I was shocked at the $18.98+$6.99 on my receipt. The server was nice, but she and I apparently were not on the same page with ordering. I asked for a build your own stacker with carne asada, sour cream, avocado, and sliced jalapenos. Somehow she thought I wanted the chicken enchilada stacker with chilaquiles. Because we've never been here, I had no clue what it looked like. When the food came I didn't see the carne asada in it nor the jalapenos. I asked the server if this was the carne asada and she said no, but would bring it. Because the meat had been left off, that made me look at the bill. I also asked why there was a side of chili's when I asked for sliced jalapenos, so she said she would remove them and took the plate. What I did eat was mainly chips and sauce with a side of asada and it tasted ok. My husband ordered a Verde Chicken Enchilada, which was good, but he was still hungry after eating. Seated near the server area, the way they stacked clean dishes was pretty loud and he told me it hurt his ears. Music was good, restaurant has plenty of seating and was clean. The server, Maria, was nice and apologetic for the miscommunication. I was expecting to pay $15.99 or so for my meal, but couldn't just pay $18.98+$6.99. I asked to speak to a manager, but the manager was on a phone call meeting with the owners. Maria just took off the $6.99 and I sucked up the rest. We were really looking forward to this place, but probably won't return. If we do, it will probably be at a different location, as I don't think they should be charging more than what is listed...

That was the worst breakfast experience I've had in a very long time. And what's worse is that I've been here like 4 times and they were pretty good before. Today the service was slow (waited at least 30 min for food to come out for 4 people). The waiter, Humberto, never checked on us during that waiting period. WE had to ask a different server to check on the order for us. Humberto honestly should not be waiting tables. He didn't remember what any of us ordered, he seemed lost, and disinterested. The fact that he never checked on us is completely unprofessional.

The food was very average... My waffle was really soft, like it had been microwaved. It was not crispy at all. The Hashbrowns were greasy, overcooked, and had no flavor. But I was told the crepes were good by someone in my table who ordered them. After all that, their system went down and they couldn't give us an actual receipt of the food . We were given a small piece of Notebook paper with our order and prices written on it. After reviewing the scratch paper I noticed Humberto overcharged us! (He charged one plate as a combo when it was just an a la carte item). No apology from anyone that worked there, not even a have a nice day. I'm really disappointed in this place and won't be coming back. There are too many good breakfast places in Orange County and Santa Ana. You shouldn't be spending your hard earned money at somewhere like loaded cafe.

TLDR... go to Suzys cafe, Pops cafe, Red Hill cafe, or Cowgirl Cafe instead. they have better food and service and won't try and...

Everything started out good we ordered drinks and got them fast. We then waited a little too long to order our food, we then told our waitress if she can take our order and she said she would be right back. It took her a few minutes to come back for us to order, after she took our order she comes back 10-15 minutes later and ask what was it that we had ordered because she put it under the wrong table. I retold her our order and we continue to wait for our food. Another 15+ minutes passed when my husband had to ask if our food was almost out as she said yes but nothing. We then called a manager over and asking if he knew what was going on with our order he said it was coming right up, as our waitress happen to come over right after that with food she had the wrong order. She leaves and comes back and asking for a second time what was it that we had ordered I Re-told her our order again and said she would be back. We continue to wait for about 10 more minutes after my husband started to get frustrated for waiting so long and we just got up from our table and started to walk out when we were walking to the front our waitress was passing by with more food. I then stopped and she asked if we were leaving, I said yes because my husband is very upset. She said I have your food now so as I looked at the food it was the wrong order again we then decided to just leave the place very upset, unhappy and hungry after waiting for a whole...