Detail Garage - Santa Ana — Local services in Santa Ana

In general I’m still a fan of Chemical Guys, but was prompted to write a 3 star review after today’s visit... I’ve been to this location probably ten times or close to it. There is a new kid at the counter in there who is really eager to help, but to the point that it is annoying and really frustrating. In my visit today he asked if i needed help 6 times I believe and followed me around the store for a while like I was going to steal or something. Super frustrating so I ended up spending less money. He did answer a few of my questions but in a way that made me feel like he is trying to one up things I already know or just give super short answers. Idk. Frustrating. Then I proceeded to hear the guy talking to another customer and trash talking other chemical guys employees at other locations and the guys that do their YouTube videos.

However, chemical guys still has some great products I believe. Jet seal is great, micro fibers are good, good waxes, good soaps, good clay bars. Air fresheners they sell suck IMO, many smell good, but only last a short short time. Also, be cautious about certain things you buy there. Some things are marked up so high in price it’s practically robbery. The foam gun they sell for 80 bucks or so I believe is the EXACT same foam gun you can get on amazon for under 20 bucks. They just put their own bottle on it, which is nicer, but doesn’t justify an extra 60+ dollars to the poor people that don’t know better.

I’m still a supporter of chemical guys because they have some good products and have a nice storefront that is close to me, but there is definitely some room for improvement. The new kid working there really is a nice kid I can tell, but needs some training and practice working...

It was going to be a 3 star rating: really liked the wash mitt, the hose nozzle not so much, and the rest of the product line (cutting compound, jet seal, buttery wax, ...) seem just like every other product I've tried before, and the effect wears off fast for non-garaged cars. Latest product I bought was the Trim Clean wax remover at the store in Santa Ana: worked as well as yoghurt may have worked. Went back to the store - with CV-19 etc, it took a few months - and I wasn't expecting a refund, just an exchange for a different product. Now the most important part: customer service. The first reply I got was: since I bought it online, I can't return it. - No, I bought it here at the store, and I want to just exchange, not return it. - Nope, we can't do that. Obviously, this guy (since I didn't get a name, I can only say it was the fat guy with the beard) doesn't know about repeat business, or word of mouth. I was in the market for one of their Torq polishers, but: Chemical Guys -...

Went yesterday to pick up a few items. Was greeted great but after it just felt like that one person didn't want to help that much. I was helped by Tyler but his tone sounded rude and he looked like he didn't want to be there and or help out. I see their posts on Instagram almost everyday and I was looking forward to meeting them but after yesterday I most likely won't be shopping there again. Christian was helpful and his tone was much better than Tyler's. I checked out with Tyler and it was just uncomfortable. I came in about 20 minutes before closing but still, I think the tone should still be a little more energetic at least. I was explaining to him of a product I used but then he just pulled out his phone and started using it; rude and unprofessional. I understand wearing a mask sucks but don't be pulling it down when you're still with a customer (Tyler). They say they're practicing safety guidelines but not from what I saw...