Boost Mobile — Local services in Santa Ana

The girl attending me took almost an hour setting up my phone,she claimed the system was down but ironically customers walked in after me and she was able to process them in less then 5 minutes plus the system worked perfectly fine when she charged me! Also she asked for my debit card to set up auto pay she took like 30 minutes and i asked her for my card wich she proceeded to say " No i told you im going shopping with it." i dont find humour in fraud. Funny thing is after i asked her for my refund she called customer service and quickly set up my account. Worst vendor ever.

Update : SURELY ABBY THE "MANAGER" COMMITS FRAUD A FEW MONTHS(TODAY) AFTER MY REVIEW ABOVE I REALIZED MY ACCOUNT WAS BEING CHARGED MORE THAN ITS SUPPOSE TOO. THIS WOMAN COMMITS FRAUD BECAREFUL WHO YOU HAND YOUR CARD TOO. AND SHE CLAIMED HER STATEMENT ABOUT SHOPPING WITH MY CARD WAS A JOKE. FRAUD IS NOT A JOKE ! I WILL BE POSTING HER PICTURE SINCE SHE WAS AFRAID TO GIVE ME...

I honestly wish there was a no star rating for this location. Worst customer service ever! Not to say that the people working here try to scam you. Came to pay my phone bill and the guy working here never typed in my number he took my money but never put it in the register. Then as I waited for a reciept he told me that if i didnt get a text message confirming my payment to give him a call ( he gave me a card with a phone number) but after 2pm. So I told him that i would wait for the confimation text and i asked him for his name. As soon as i asked him he logged in into the other computer and asked for my number and actually made my payment. After all that time he actually gave a receipt. Becareful in this location with the people...

DO NOT SHOP HERE! THE CLERKS DO NO FULLY EXPLAIN POLICYS WILL TRY TO SCAM YOU OUT OF MONEY! My boyfriend dropped his phone in some water and before he attempted repair bought a new one here on Monday. He had the old phone fixed and tried to return the new one the next Monday. SEVEN DAYS LATER.... and they're telling my it has been 8 days since the purchase. I was dumbfounded confused because obviously these people can't count! How is it these people give you six days to return a device you're supposed to have for years ?!! I'm connecting with customer service to have this resolved because the phone isn't even worth HALF of what i paid if i tried to resell it. Worst...