Mojo Computers & Cameras — Local services in Santa Ana

I've purchased many Apple/Mac products in the past and have been a long time Macbook user. My 2008 macbook was finally 11 years old and the day came where I really needed to upgrade urgently due to a new camera I was using for my photography side business. Money is a little tighter than normal right now so I looked elsewhere from purchasing from the Apple store $$$. I'm very knowledgeable when it comes to computers and Apple/Mac products specifically. I did hours and hours of research on the model I wanted and all the specifics on hardware options. I came across Mojo computers and was skeptical at first, but after reading many reviews I decided to give them a chance and check them out. I'm super glad I did! Viewing the store from the outside and walking in it is definitely a different experience than buying from the Apple store, however they have a great selection of used and new cameras and Apple computers, phones, etc. Everyone seemed very friendly and Mike helped me the most. I was still a little skeptical buying a new macbook not from the Apple store, but Mike answered every one of my questions truthfully and I got a good vibe from him. He is definitely a "salesman", but also a seemingly good genuine guy that has been in this business a long time and is very knowledgeable about these products. I think some of the negative reviews are simply just people that had bad luck with used products that could have happened if they bought the same used products anywhere.

Long story short... I got the brand new top of the line 2019 macbook pro for an amazing price better than the apple store. It is the real deal brand new macbook in original sealed unopened packaging and I registered it and even have the option to add Apple Care as well. Its been working flawlessly now for a week or so doing heavy photo and video editing. Mike even helped me out with an extra usb accessory I realized I needed afterwards and he let me pay with two forms of payment to make it easier for me. I also am recovering from a broken leg and he helped carry the new laptop out to the car for me.

I wouldn't hesitate to buy another new Mac from them again and save some money. My advice is just ask questions and do your research and understand the risks if you are buying a used computer anywhere. ...

80% of their business is done through “hard sales” strategies and techniques that go right to the borderline of ethical, and then the other 20% of the business shamelessly steps right over that ethical line.

I know it’s long review- if u Take anything away from it, it should be… don’t give these guys your business. Go someone else…. There’s plenty of competitors to value their customers and understand the power and providing a quality service or product

who values their customers values their customer'

If you call, they will always say they have whatever you want in stock just to get you down to the store, and once you’re there… what do you know? it’s not there, but they never let you see what their inventory- keep it all behind the counter, so of course they are going to try, and move stuff that’s harder to get rid of first…. Like the first MacBook Pro I took home had a little tiny blown out pixels on screen. Subtle subtle but definitely noticeable when you have a black background on start up. Luckily I made it all the way back there within their 24 hour exchange policy- no return or refund ever by the way… yup.

They also are doing something with these reviews on Google because just stand in the store for five minutes and you’ll see a solid 50% storm out in a rage because they just got burnt

So if it’s your only option, and you have to for whatever reason buy something from them. You know the exact model, condition, and price that you consider fair before walking in the door. I think once they find out that’s all you’ll except somehow magically want to get pulled from the back or found somewhere....

Too bad I can't express ZERO STARS! WATCH OUT FOR THIS COMPANY! They are extremely helpful, and baiting you with their smiles. They will say anything to get you to take some merchandise out of the store. If you do, they have a contract term stating that once you sign on the dotted line that you waive your right to a reasonable rescission period. That term is buried in their electronic contract, and you can't see it until you get home. I'll have to seek legal remedies because they have a partner in the con, Time Payments. I intend to ask the court for punitive, and exemplary damages against these two scammers. Anyway, I left their substandard merchandise in the store, took pictures, and wrote a letter of rescission. Two months later, I'm still getting calls from Time Payments finance company stating the owner failed to rescind the contract, and refuses to return the funds. And, they still have their pre-owned damages inventory. I never expected or asked for a rent to own contract/lease where I would never be the owner of the equipment (another unconscionable term). Time Payment was more than happy to back up Leo stating...well, the waiver is in the electronic contract. Over the life of the contract, I would have paid $8500 for merchandise worth less than $2000. Sadly, we'll be litigating the issue, and refuse to lose a reasonable objection or argument. Yes, litigation is in our future. I'll keep you posted. BUT PLEASE PLEASE PLEASE BEWARE of the conman operation. They truly have lost their MOJO, maybe in TIME they'll learn to treat their customer the way they want...