Starbucks — Restaurant in Santa Ana

Since this Starbucks is close to my house and my school its the one I come too. The times I've come its always a gamble whether or not my drink will come out right. The staff are always friendly which is why I give it two stars instead of one. Once I ordered a drink for myself a double chocolate chip frappe and a strawberries and creme for my sister (which I took home for her). When she tasted it she said it wasn't sweet, she didn't taste any strawberry, and it was mostly just a watery drink just colored a pale pink color. Another instance I went and ordered a strawberry acai drink and it was just mostly watery and didn't taste good at all. When I tried it I was already at school and couldn't go back. Another time I went I ordered three drinks one strawberries and creme, a double chocolate chip, and a vanilla soy latte. This time the barista charged us about $10 and I was wondering why it was so cheap when I usually pay about $15 for 3 drinks. so I let it go. When I got my drink it was good and I had no complaints at all. (I was so relieved) Until we got to the the strawberries and creme. She made it soy so I told her (politely) that I ordered the vanilia latte with soy not the strawberries and creme. She made me another one which I thanked her for and apologized for the trouble. She then told me she forgot to charge us for the vanilla soy latte so I ordered it again (which was no big deal because there was really nobody there just about two to three people) and I finished paying so I just had to wait for it. Once we got it I thanked them again and apologized for the trouble again and was on my way home. The vanilla soy latte wasn't even a full drink that I paid for it was half foam. It wasn't sweet at all and was mostly bitter coffee. I enjoy coming to Starbucks but I just rather go to the local cafe across the street were I know my drink will come out right and I don't have to be that annoying customer who complains about their drinks. I know the baristas already have a hard time trying to acommodate all customers but I still expect to get good quality drinks...

Today I ordered a cup of coffee at this Starbucks location and waiting approximately 12 minutes to get the cup. I received it and it was lukewarm at best. It was no warmer than a cup of coffee that was left in a car during a warm day. This is the third time in two weeks this location served me lukewarm coffee and I let it go the first two times. I gave this store the benefit of the doubt that they might be overlooking the coffee temperature because of how busy they could be because of this pandemic. Today I finally brought it up to their attention since the store did not look that busy with me just standing at the door. They offered to give me another cup but I would have to wait approximately five minutes for it to be brewed. I decided to take the loss and left. I did not have the additional 5 to 10 minutes to wait for a new pot of coffee to be brewed because they could not monitor the coffee’s temperature like they should be doing in the first place. I left disappointed with the quality of coffee served at this location. I do not think this is fair for me to have to wait 10 to 12 minutes for a lukewarm cup of coffee only to wait for an additional 5 minutes just to receive a hot one. For a coffee store with such a brand name of a reputation it is really un-believable that they cannot monitor the coffee brewing temperature of coffee. Another aspect of bad service is how long it took for a cup of coffee to be poured but that is a whole different issue that needs to...

I walked in, sat down, and before I could even get my tablet out a manager came over and rudely stated if I was going to sit at a table I needed to make a purchase. I told him I planned to make a purchase just please give me some time and space. Within 2 minutes was back at my table hounding me to make a purchase yet AGAIN. I again stated I would make a puchase if he gave me time but I didnt appreciate him hovering over me and hounding me. He then asked me to leave. I told him I was going to buy something and I had been a loyal customer but because of his behavior would not be returning and furthermore, would post his very rude behavior so other people do not get treated this way. He then stated to let them know I was not a customer. So, here, my name is CHRISTY MOORE, and I will NEVER be a customer again. BOYCOTT...