Starbucks — Restaurant in Santa Ana

This was my favorite Starbucks up until today. I am in here all the time to go through the drive-thru and I tip every time because I appreciate their usual great customer service. When I go here at a certain time I know that I will be waiting in a long drive thru line which is never an issue however when you go expecting to wait for a half hour and you finally get up to the speaker to order your drinks to read a sign that says you are all out of the product is not right or fair to do that to your customers. The drinks I get for myself and my family is one of the most popular drinks. My issue isn't that they ran out. My issue is them not coming out and telling customers that are in the long drive thru line that they are out of one of their most popular drinks & wasting our time....when I said to the man who was going to take my order that, it's ridiculous to make your customers wait in a line and tell them when we get up here he didn't even apologize and say sorry for the inconvenience here's a rain check or anything.... very strange customer service and very disappointing. I hope management reads this and in the future they know that their customers time is valuable.. Had someone been courteous enough to come out and let the people know they are out of a specific drink/ ingredients it would have been very appreciated. Thank you...

We ordered the following:

Drink #1

Caramel Ribbon Crunch Frappuccino Grande with soy milk and two expresso shots, No whipped creme

Drink #2

Caramel Ribbon Crunch Frappuccino Venti with 2 expresso shots and No Whipped creme.

When we got our drinks, Drink #1 had whipped creme and Drink #2 was correct but the quality was subpar.

When brought it to the attention of the barrista that Drink #1 had whipped creme she didn't apologize or make any remarks. She took the drink removed the whipped creme, and re-blended the drink with ice. The result was that the drink tasted watered down.

We brought the drink back to the store and approached the cashier to explain the situation. The cashier stated that the drink "definitely didn't have whipped creme." We explained that initially the drink did have whipped creme but the barrista had remade it. The cashier called the barrista over and we had to re-explain the situation. The barrista stated she would remake the drink but neither her or the cashier offered at apologies or remarks.

We live in the same city block as this Starbucks location but we had stopped purchasing products due the poor service and subpar quality.

Recently we had a great experience at store 27324 and thought we would give our local store another try but it seems that not much...

I thought I would do a mobile order to beat the long drive thru line, I think I would have been screwed either way. All three of our drinks were made wrong. Two very simple kids vanilla steamers how wrong could they go. They were piping hot, they needed two cups from it beIng to hot on my hands let a lone my kids. No whip cream as the label said would have helped to cool them down. When I asked for extra cups because they were made at the wrong temp, she slid two my way because that’s the polite thing to do. My chai had everything listed that I wanted and still made it wrong out of total lazyness the label tells you how I wanted it. 3 out of 3 changes were wrong. When I just asked for my credit back for my drink AGAIN the lazyness the label says what I got, she credited me less than what I was charged. Mind you I did give them the drink right back once I tasted that it was not made correctly. I had to point out to her I paid for additional shots she just said oh and then refunded the difference. All in all I got an apology but now a headache from the ordeal and...