Guido's Pizza & Pasta Saugus — Restaurant in Santa Clarita

Guido's Pizza- we won't order from them again!! We regularly order from Guido's Pizza for the kid's sleep overs and late night dinners, but last night we had an absolute horrible experience with the owner being verbally abusive to his delivery boy, based on that we will never order from them again. Following the delivery of our food from Guido's, my husband realized that the salad was not delivered with the pasta, he called Guido's just to let them know that the salad was not delivered. The owner said that because of the Romaine recall, they weren't giving salads with their pasta. My husband said he wished that he would have told him that, but weren't they able to substitute iceberg lettuce for the romaine in their salads? The owner said no, and that he would give my husband a credit for the salad. My husband hung up the phone thinking that was the end of it. Then 30 minutes later my cell phone rang and it was the delivery driver. He told me that he had informed me when I placed my order that there would not be a salad with the delivery. I told him, no he never mentioned that. I placed an order for pizza and pasta and he took my credit card information and that was the end of it. The young man apologized and the next thing I knew there was yelling in the background and the owner took over the call. He wanted me to tell him directly that the young man had not told me about the Romaine recall. I told him, that he was correct, the young man had not mentioned it. Then I hear him yelling again at the young man and telling him that the $2.75 (the cost of the salad) would be taken out of his paycheck. I told the owner that wasn't fair, but the owner said yes it was, the young man was supposed to have told us. He continued to be upset and so I gave the phone to my husband. My husband told the owner that he had already discussed this with him 30 minutes ago and there was no need to continue this call. He informed my husband that he would be taking the salad money out of the young man's paycheck. We didn't think this was right, nor the way he was talking to this young man. We will not be ordering from Guido's again if this is how he treats their employees, let alone...

I Order here once a week, pizza is mostly decent, delivery is the issue. I live less than 2 miles from the restaurant and sometimes it takes double the time they say for delivery (it's happened many times); they say 40 minutes and it takes over an hour and a half!!! I called to complain to the owner that it took over an hour and a half on this particular occasion to get the food and he told me to buy from somewhere else in the future. GOOD IDEA! If you're OK waiting, food is ok, but if you have kids and or need the food in under an hour, try Pizza DiMarco or elsewhere. I own a business myself, I can tell you I did not recieve a friendly response from the OWNER to a legitimate LOYAL customer Complaint...unfortunate, but I will have to take my business to the other dozen pizza shops in town going forward. Owner is losing a weekly repeat client over a $5 pizza (cost) he refused to discount, Get...

My husband and I ordered from here on 2/20/21 . We have been looking for an Italian food place that offers more than just 🍕. I got the stuffed Manicotti (could of used a little more mozzarella cheese) and he got the baked Ziti. Both of which were very very good. Very nice phone service and the delivery guy was extremely polite. The antipasto was very good also. The salad dressings are very small so ask for 2 of either Creamy Italian or the Vinaigrette. The garlic loaf was very good also. The prices are well worth what you get. Happy...