Uncommon Coffee Roasters — Restaurant in Saugatuck

This was one of the worst cafe experiences I’ve ever had, and I have been to hundreds of cafes. A simple order: a cold brew caramel latte and an egg sandwich. The cold brew latte wasn’t even a latte, I got a cup of cold black coffee with a spoonful of milk. When I asked if she could fix my coffee I was just handed a cup of milk.

I stood waiting for the egg sandwich for 40 minutes, watching them fill order after order of people who came after me. I told them I was waiting and the girl apologized and said they were making them. After more waiting I told her again and she came back to tell me they never printed out the ticket for the sandwich and were now actually making them (this was about 30 mins after my order). After MORE waiting I was getting really irritated and a dude came out to grab something from the back and asked what I had ordered. I told him my order and explained that I had been waiting for 40 minutes and I had already told the other girl working back there, and that I was annoyed it was taking so long. His response was “yeah well you couldn’t have been waiting that long since we just printed the tickets (false, they FORGOT to print my tickets 40 minutes prior when I actually paid for it and left a 20% tip), other restaurants in the area you wait an hour for your food so I should be grateful I’ve only been waiting 30-40 minutes, there’s 30 other orders they need to fill, etc” before turning around and going back inside. so rude. If you can’t work with customers without being rude to them, don’t work in the service industry. Also, it doesn’t take 30+ minutes to cut a square of baked egg and slap it on a bagel. Let’s not pretend otherwise.

If I could give negative stars I would. Their base coffee is good and that’s the only nice thing I can say about them. 0 customer service skills, can’t even fill an order properly. Ironically, their cups say “#spreadloveandcoffee”. Maybe they should try following their own...

We were traveling and looking for a quick lunch while we stopped in Saugatuck. While I can’t have coffee, I love the feel of a cozy coffeehouse. This shop had all the cozy feels; it was cozy, comfortable, welcoming, rustic. There was a great coffee menu, and the friendly staff helped me navigate a non-coffee drink - blueberry lemonade. It was good, and even came with fresh blueberries. Where the great experience stopped was with the egg sandwich I ordered. An English Muffin, egg and cheese, pretty basic, but it typically works with my numerous allergies and food restrictions. The first bite, and I wasn’t even sure what I was eating. The English muffin was dry and hard. I get that they don’t always have a super moist texture (these are something I eat frequently), but this were more than that. The egg was rubbery brown, and it wasn’t until I picked in the middle that I actually found something that resembled the texture and taste of egg. At the bottom corner was a brown blob, I had found the seasoning, which is great if you adore a mouth full of pepper all at once. I did take the sandwich back to the counter, and I was told this was their typical egg sandwich, the egg being brown and the seasoning settles in one spot because of the pan that it used. I couldn’t eat more than the first bite and the little bit of egg I scraped from the middle. This may be an ideal egg sandwich for some, and if so, this is for you. For me, I couldn’t tolerate it. (The heavy pepper caused some issues for my allergy related health condition on top of it all.) It was disappointing to throw away most of a $7 sandwich as my husband wouldn’t touch it either. If we lived close in the area, it would be easy to give another try with a different menu item. But we’re not, and we likely won’t take another visit there even if back...

☕ The Coffee

Uncommon roasts on-site nearly daily, ensuring a cup bursting with aroma and taste. Expect smooth, vibrant notes of orange, dark chocolate, sugar cane, and honeysuckle—a flavor profile that hits the sweet spot between bright and balanced . Multiple customers rave about the consistency and quality of the coffee, calling it “absolutely delicious” .

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🌿 Atmosphere & Service

Set in a charming converted house, this café strikes a perfect balance between cozy indoor seating and spacious, foliage-filled outdoor areas . The staff is consistently praised as friendly, attentive, and efficient—ideal for both a quick stop or relaxed visit .

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🌱 Inclusive & Ethical

The café is vegetarian-friendly with plenty of non-dairy milk options, vegan pastries, oatmeal, and more—a bonus for plant-based visitors . They partner with coffee producers ethically—fair trade practices, but without jacking up prices .

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🍵 Menu Highlights

Beyond coffee, expect a rotating seasonal menu: expect smoothies, chais, lox bagels, carrot muffins, and more . TikTok users even highlight the mango smoothie and lavender chai as must-tries .

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⭐️ Five-Star Summary • Exceptional coffee with a bright yet smooth roast—balanced, flavorful, fresh. • Warm, welcoming setting with indoor charm and plenty of patios. • Inclusive menu that caters wonderfully to vegan and vegetarian diets. • Ethical sourcing & freshness, with daily roasting and fair practices.

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Whether you’re craving top-tier coffee, a plant-based snack, or just a peaceful spot to linger, Uncommon Grounds delivers on all fronts. A standout gem in Saugatuck—uncompromising in flavor, atmosphere, and heart....