Landsharks — Local services in Saugatuck

If I could give this place 10 stars I would.

When I first found out they've been in business for 33 years I was stunned, but once I spoke with several members of their staff regarding an exchange it all made perfect sense.

For starters, they had the latest stock in On Cloud shoes and I was able to find a pair that was sold out everywhere else I looked - so I was already impressed by that. Unfortunately, because On Cloud’s sizing is a bit off, I had to exchange for a half size down (what I thought would fit better). They happily sent me the half size down, and it arrived super quick in a few days. Well, that pair didn’t fit either - I felt so bad and called the team and it was handled immediately without question - they sent me another half step down on the call. Keep in mind, this was all before I even sent back the two pairs they had sent me originally. Everyone I interacted with throughout the entire process was super super nice and helpful.

This is the kind of customer support you get at places like Landsharks, I honestly had never heard of it living in NY but because they had stock in the pair of On Cloud’s I wanted I was able to find such an amazing business. Definitely recommend this place to anyone, they have all the latest gear and the customer support is for real top...

Completely impressed with the customer service and follow up that Landsharks in Saugatuck provided. They had a baseball cap that I wanted, but unfortunately not in my size. After speaking to an employee they said they were not certain if it was even available anymore. I was asked to leave my name and contact information so they could contact me if one was available. I left thinking I will never hear back from them in any capacity, if the hat was available or not. So, to my surprise a few weeks later I received a call from a Landsharks employee asking me where I wanted to hat shipped to if I still wanted it. I was completely taken aback by the follow up and follow through. I received the hat a coupe of days later along with a very nice card thanking me for my patience! All I can say is wow! Very few companies today take the time to assist a customer in this manner, especially for a relatively inexpensive baseball hat.

Thank you Landsharks! Your efforts were greatly...

My wife and I live in Chicago but secretly yearn to spend as much time as possible along the lakefront in Southern Michigan. We try to support the local businesses when we visit, but in the back of my mind is the worry that if a large clothing or shoe purchase should somehow go awry, what type of remedy will I get from a tourist store two or three hours away?

I spent about $180 at Landsharks for a pair of Pajar boots back in November. When putting on the boots one day in February, the lining in the back of the boot ripped. Horrified, I looked at the Pajar website and they simply said, "call your retailer".

I imagined the worst, but was greeted with the best. A few quick emails - and a handwritten thank you note - and I had a replacement pair sent to my home. I'm a believer in Landsharks and they'll gladly get my dollars, even if the same thing can be had a bit less from an online source.

Buy "local" with confidence and reap...