Bacci's North End Pizzeria — Restaurant in Saugus

Terrible service. I ordered a picante pizza, picked it up, and drove home only to find out they didn’t put blue cheese or basil on it. Not a big deal, people make mistakes and I’m sure they were busy as it was dinner time. I called them up and the woman who had sold me the pizza answered, and upon telling her about the missing ingredients I was told that the cook definitely put the ingredients on the pizza and I must’ve been mistaken even though I literally had the pizza in front of me. Next she said if I drove back she would give me basil and blue cheese but refused to drive it out as the delivery drivers were apparently unavailable ( I doubt she said this to the person asking for delivery who called after me). I don’t see why it is my responsibility to fix their mistake. I gave them 100% of the money give me 100% of the pizza and if you make a mistake, just own it and use those customer service skills that are clearly lacking. They lost a regular customer, I’ll never be going back and I’ll be spreading the...

as much as i love the food.. really disappointed in how the woman on the phone took my order.. its snowing out.. i get it.. no one wants to work in this weather.. but at work we had about 5 people that wanted to order.. 2 of them paid with card.. the woman on the phone gave us attitude about it. then she tells us she will be charging 2 delivery fees for that. then she asked if the cardholders will be there to sign because usually "they dont tip" excuse me but we tip everyone that comes to us because we know how difficult that can be.. we would also tip extra because of the snow. the delivery driver was very nice and i complained to him about he said he would talk to her or fix it.. but just thought i should let...

I ordered a delivery when it arrived cheese on the pizza was burnt and cold where it took an hour for delivery. I called to let them know if I can get a new pizza. Spoke with the owner and he said I always have a complaint. I never complained prior to this was extremely confused.He was extremely rude and raising his voice. I was furious and informed him I would be bringing back his burnt pizza for a refund. When I arrived he was even more rude. I will never return.worst customer experience I have ever had especially being in the restaurant...