Dunkin' — Restaurant in Sayreville

Dunkin' Donuts provides a convenient drive-thru experience with a speedy line, making it easy for customers on the go. The property appeared well-maintained, even though I only utilized the drive-thru. However, my experience took a turn when I encountered the employee at the window. Despite receiving my XL black coffee and bacon egg cheese on a croissant, I was disappointed to find no napkins or receipt in the bag.

When I requested these missing items, the employee's reaction seemed indifferent, leaving me with the impression that customer satisfaction was not a top priority. A simple smile or acknowledgment of my gratitude when I received the items could have made a big difference.

While the overall quality of the products remains consistent with Dunkin' Donuts standards, improving customer relationships should be a priority. Encouraging employees to show genuine care and friendliness towards customers can significantly enhance the experience and leave a lasting positive impression. Additionally, ensuring that orders are complete and accurate with all requested items included can further contribute to customer satisfaction.

Overall, Dunkin' Donuts offers a convenient and efficient drive-thru experience, but addressing the issue of customer relationships at the window can take the service to a higher level. With a little focus on improving customer interactions, this Dunkin' Donuts location has the potential to become even more appealing to...

I’m a costumer who always come here for More then 5 years …. Today around 3.20pm drive-through Im waiting on line for 10 min with only 1 car I front of me and no costumers inside the place they ended up diving my ice coffe to the front costumer that’s when the workers realized that it was not their order. It was my order they start running out, but the front customer was already gone….. then I was whaiting they gave me a bagel with butter that was not what I ordered I orderd a bagel with cream cheese my Coffee was waiting for more then 5 min apparently they forgot to do and give me my ice coffe there where doing the other costumers coffe ! behind me so I opened up my bagel went inside and ask them where my coffe is and told them about my bagel they gave it wrong butter when I ask for cream cheese they they told me they can’t do anything about it I asked for my money back they told me I can’t give it then I ask for a gift card with the money from my order they say that they can’t to it I ask for a manager and no manager was there …..:. I endet up leaving everything there when I pay for something is for something I ordered I I wanna eat …. It’s not what the 2 boys want me to eat because they are wrong and did this mistake !!!! NOW I understand why all costumer go to the new Dunkin by shop rite and plus some of lady’s who used to work in this dd work at the other one !!!! Me coming here never again !!! Worst...

Today my children asked if we can stop by home town DD in Sayreville. I ordered a few interns came out to $40. The devs thru staff gave me my drinks and asked me to drive to the parking lot / wait for my food. I waited in the parking lot for a about 20 minutes where the the store manger brought the order ( no apology/ absolutely arrogant) because of a previous experiences ( I checked my order before leaving the lot ( I noticed that they did not give me a Croissant with cheese - went back inside the store explaining that they kept me wby and did not give me my full order ( again no apology . Got my Croissant and went home ( my daughter told me that her wake up wrap has Bacon ( we do not eat pork) went back to the drive thru and ask to speak with the store manger ( guess who is the incompetent manger the same person who has been causing this issue with my simple and pricey order ) she responded back to my complain by Interrupting me and ( I tried to fix your order it is what it is/ not sure why this happened - no consideration for my time / almost one hour behind this horrible experience. The manger need to treat costumers with humility and respect . She is arrogant and the food is...