Dunkin' — Restaurant in Sayreville

So I’ve been going to this Dunkin since they opened, which isn’t that long ago. In the beginning, it was fine. They had a very enthusiastic gentleman at the drive-through that seemed to keep everything moving along. I’d say it’s been 4 to 6 months since I’ve seen him there and the place has definitely gone downhill big time . I go there a few mornings a week before I bring the kids to school purely out of convenience as it’s right down the street. I now go out of my way to another Dunkin because this one is just horrible. They can check the cameras today because I literally stood there for about four minutes and not one person acknowledged that I was there Because all they worry about is the drive-through to make sure their precious numbers don’t go into the red, I guess. I’ve even been there when the place is packed and the owner pulls up into the handicap spot and comes inside and says good morning to the staff and doesn’t make eye contact with not one customer, but makes herself a coffee or two for her friend and then leaves without even attempting to help out whatsoever. I really hate leaving this kind of review, but I wanted to write it months ago. Also lately the muffins have not been cooked all the way through. Happened to us three times and I just threw out the bottom half so my kids didn’t get sick because waiting for new ones or picking something else would’ve been another 20 minutes. Usually the ketchup and other condiments are empty and asking for some is comical. Small refrigerator was empty of all juices a few weeks ago. Get your sh*t together, you’re not some little 1 person shop in the middle of nowhere. You’re a huge company on a very busy intersection. Place used to be cleaner too. Ok anyway, avoid...

Honestly, I expected better. This place is filthy, and the counter is crawling with teenagers that don’t know how to do their jobs.

I was waiting ten minutes on my food as it was forgotten, the store wasn’t all too relatively busy either.

It’s evident most of these young boys don’t know how to provide good customer service, most are on the side on their phones — the only person I will give credits to is the young man named Matthew, I watched as he worked very diligently on several different orders all on his own. He was the only one to notice me standing to the side still waiting on my order and immediately walked up to ask me questions. He apologized for the wait and instantly got right back to work. Now that is a young man who likes his job.

In summary, I am extremely disappointed with this location, and until this issue is resolved with lazy workers, and an unclean environment, I will be taking my...

Waited in the drive thru line for 15 min with 4 cars in front of me. Left that line and then went inside to wait there for another 15 min. The kids behind the counter had no desire to do their job and were too busy bickering with eachother. There were 2 people in front of me that asked to have their food order taken and the one kid stated he wasn’t the food guy and the guy making the food was busy. The couple left. I then proceeded to order a large hot coffee and was told that they had no coffee made and it would take 5 minutes. I waited for the coffee and once I got it and left, it was ice cold. Wasn’t going to waste my time to go back in and ask for another one. Will never go back to this one again until they get adults in there who do their job and not some millennials who don’t...