Culver’s — Restaurant in Schaumburg Township

Alright fellas, y'all got to buckle in and buckle up, cause big daddy Shaquillele Onielal is bouta take you in a ride of a lifetime. So get this, I walked into this Culvers S-P-I-C-K-A-N-D-S-P-A-N SPICK AND SPAN LEMME TELL YOU. The floors, clean, the walls clean, the bathroom... clean before i used it ( iwas gonna type a swear, but google dont like that, please dont ban me, thank you). So, I walked up to the counter, a nice gentlemen behind the counter (i didnt get his name, but he was a kind lemme tell u smthing), anyway i order the usual, a couple burgers, some fries, diet coke cause im on that health kick, he calls me... he- you- he calls me SIR, that struck an empotional courd, that i may never forget, thank you, praise up, jesus loves you, god bless (its ok if youre agnostic or an atheiest, we aint beefing, dw). Anyway, food is good, life is good, im smelling the smells of the resturaint, and leeemmeeee tell u, is alright. i sit down at my seat, tv in full view, currently on a sporting event, i dont remeber its name, but it has rackets. then my food is brought to me, by that same gentlemen, incredible man, more than one job, supporting his family, god bless (one again, atheists, agnostics, and pagans, its all good, we aint beefin, you are invited to the church anyhow, we got bbq after service). All in all pretty good...

This place reminds me of McDonald's play land. The entire store is ran by kids. There is no actual Manager here, and it shows. Before Covid-19 came, I had already stopped eating inside, because of how loud and noisy this place is because of teens clowning around and being overly loud and obnoxious. The dining tables are always moved around in disarray, looking used and abused. They employees screw up my drive thru order very often, and I have to go inside to get what they forgot. Everytime I order a single cheeseburger, they give me a double, and I hate eating double cheeseburgers, so they aren't doing me a favor. For example, just now, they forgot to give me a straw, so I can drink my pop without taking off the lid. If I order fries, they forget to give me ketchup, don't give napkins consistently, and give me a plastic knife when I didn't order anything that requires a knife. They also need a sign to tell people to pull forward to the last spot after ordering at the drive thru. Really it is necessary, because most people are to ignorant or self centered, to pull ahead to make room for the next car. I just ordered cheese curds and they are out of marinara sauce. Hello children, do you need help with inventory management also? This place has really gone down, I'm glad there are other places to eat cuz this place is...

If there was a way to give two ratings I would give 5 stars for the custard... The 2 star rating is for the service, or should I say lack of service received tonight. Your cashier the evening of July 7th at 8:30pm at the Schaumburg location on Algonquin Road ( I will not use his name to prevent him from being embarrassed) needs to be re-trained on public relations and customer service. First of all, greet the customer when they approach the counter, not just glare at them while chewing gum! Then after the transaction, say thank you! To make matters worse, this same employee for some reason was the same one who delivered our order to our table. Problem 1....not what I ordered, problem 2.... was only delivering one item from our order??? We ordered two custard sundaes!!!! THEN....when he brought it back to the kitchen, he didn't bother to inform the other employee making our other sundae so the other employee brought the same WRONG sundae to us with the other sundae!!!???? Either poor training or lack of common sense and service skills are to blame. Hopefully management will read this review and determine who this young man working at this location on the evening of July 7th was and...