Wendy's — Restaurant in Scott Township

On 3/14/25, I ordered from the app while in the parking lot. Tried to go in to pick it up but the door was locked. Went to the other side to see a sign saying "drive thru only." We sat in the drive thru for 20 minutes before reaching the speaker (I already paid for it in the app), only to be told the system was down and it would be at least 20 more minutes.

I politely asked to have the order cancelled and for a refund, and was told I can request one from the app. I tried while sitting there but could not find anything about requesting a refund. When I explained this, they were not helpful. I even offered to have them take my info to issue a refund later, just to be told to do it through the app. They didn't take any info from me.

After getting home, I still could not find anything regarding a refund request, so I sent an email to Wendy's customer service. They gave a generic apology, said the info would be sent to the franchise owner, and gave me a coupon for $5 off (1 month expiration).

I responded that I would prefer to have a refund, with zero response.

I tried to stop by a couple days later to soak with a manager but the doors were locked, again.

A week and a day later I replied to the customer service email again, saying there was no response yet and that I haven't been issued a refund. I also explained that the coupon was nice, but why would I use it to end up sitting in the drive thru for another 20 minutes just to receive what would be inevitable cold food? I kindly requested a refund again. Still no response.

I feel this is a little scam-like with the misinformation, refusal to respond, and not giving a refund after multiple requests. It's probably not the workers' fault.

It wasn't a huge order, so I'm not asking for a hundred bucks back, and no product was received. For reference, I ordered a son of baconater, 4 piece nuggets, and a frosty. My kid was really looking forward to the frosty.

I am waiting a couple more days (but not holding my breath) to see if a refund is issued before I delete my account/app. I don't eat fast food all the time, but I like the convenience. In my opinion there are plenty of other...

Im not into drama so ill just state facts: • Showed up at 6:30pm and dining room was closed early locking out customers. • Ordered Baconator and Daves double. Received two burgers each with just a single patty and nothing else. • Due to locked dining room Drive through line was excessive leading to cars blocking traffic as a line formed out of the restaurant through the parking lot and into the street. • When I went to the door and spoke to an employee through it (after they first tried to ignore me) they acknowledged the issue and claimed they would handle it but then left me standing outside in the cold without a jacket and wouldnt even let me in to stay warm while i waited. • After 30 minutes of waiting outside I decided to give up on that employees claim and go around to the other door and try and get someones attention. I lucked out as an employee was taking trash out and they let me in as they also seemed confused as to why everything was locked. • After getting inside the manager came over and it was clear he had not been made aware of the request for correcting the order by the employee so my assumption is the employee either lied or felt waiting over half an hour to remedy the issue was acceptable. • The manager did appear to do his best to remedy the issue and give me the correct order which was appreciated and which is what earns 2 stars over 1. • It is true that the location was busy at the time, but that doesn't excuse all of the above and I believe the issues stated are a clear indication of a failure in quality assurance and should be addressed. Im wasnt trying to create drama, I just wanted my order corrected and it took being ignored, waiting over an hour, and being left outside. That was all very unnecessary and while this is the first experience bad enough to warrant a negative review, this is not the first order this location has gotten dramatically wrong. It didnt used to be this way. Many of these issues appear to have arisen in in the past year. These are solvable problems and I hope they...

For the past six months my simple order of two hamburgers with onions, ketchup and mustard have been incorrect. They give you whatever they want... What really bothered me was my last visit on 6/24/2024 when I had to turn my car back from the drive thru window to ask where were my onions were and what were all those pickles doing inside my burgers. The manager was super helpful and accomodating. What I saw inside the restaurant was one Asian descent girl sleeping in front of the fries dispenser. She could not keep awake and was telling her friend with the turban that she was unable to function. I suggested to that young girl to go home for work safety reasons for herself, Wendy's corporation, and the customers. Her friend with the turban shared a rude comment about me in their native language to her sleepy (not fit for duty) friend/peer. I am multi-lingual and did not appreciate the atmostphere at this Wendy's. Not this time or in the past half year. That sleepy employee needs to be let go (since it is corporate violation), as well as her belligerent peer. In fact several times I have seen that rude employee doing absolutely ZERO work at Wendy's. How do you keep these people on staff? And who hires these types of employees who don't represent Wendy's Corporation well, and are not fit for duty? This facility needs to shut down - it is not clean, nor safe, nor customer centric. And the meat has tasted questionable lately. And the sleepy employee and all her peers were NOT wearing gloves and touching their hair and face while...