Billy's Boudin & Cracklins - Scott — Restaurant in Scott

First , let me say that Billy’s in general has good food and I spend $60-70 at various locations each visit when traveling. This one star rating is for the SCOTT location specifically. Take CAUTION and triple check your orders with this particular location in Scott, La. Today was by far the worst visit. We sat in drive thru for 50 min ,spent $75 only to not receive the correct order or all of our food. People make mistakes right ? Absolutely - so forget being charged and given the wrong food but I would like the missing order that was also paid for. Did a U-turn on hwy to go back for the $14 part of the order that was missing. I was met by 2 employees a female and the guy (Drake- name on server drive thru receipt )that took my order at the window. They tried to tell me I needed to go get back in the line to be helped. I’m sorry , what ??Drake starts by telling me that I didn’t even make an order , then switches to he put the order in the bag and I need to go get the barcode label for the order. HOW ?! when I didn’t get the order, that’s why I’m here sir The manager Elaine says they can’t refund without the barcode, so they have to run cameras in 24 hours to see if the order was placed in my bag. 🙃 Ok…. so now we wait. Let’s watch the camera. Elaine made it clear that she is the manger , I hope the owner has some insight as to how his/her employees are impacting customer service, including Drake who had a horrible attitude at the window even before the mishap. At this point, I honestly don’t plan to patron here again. Customer service...

I was not really impressed with this experience.

First of all I went to get a Diet Coke, and I noticed that they were not cold. I checked the other drinks and they were not very cold either. I did look for a thermometer to check the temperature, but I could not find one. When I got to the counter I explained to the clerk that the cold drinks were not cold. She replied that they must have just put them out. I did not feel like getting into it and explaining I checked for other drinks as well and they were also not cold. I did not see a manager on duty to report.

I got the pepper jack roll and the Boudin roll. The pepper jack roll had obviously been made a lot earlier than the Boudin roll. The Boudin roll was the best thing of my order. This was the best thing I got out of my order. It was the freshest.

I got a few cracklins, which were obviously cooked way before I ordered them. The cracklins were not overdone, so they weren't too fibrous. I like that. But they were cold and dry.

Lastly I did try a link of the boudin. I tried to get the mild. They said that the hot was just temperature hot. I will say that out of a pepper scale of 1 to 10 10 being the highest this was about a seven and a half for me. I don't really enjoy sausage being that hot. I will say that the texture of the meat was pretty fatty, which I like. The rice to me was a little mushy.

Maybe coming in at 415 pm is not as good as going at peak hours. The line inside was not...

DON'T DO WHAT I DID. As a special Fathers Day surprise I decided to order authentic LA Boudin for my 2 sons. I was so excited to see their face when this unique gift arrived. On the Web, Billy's Boudin & Cracklins stood out as a highly rated establishment offering a variety of boudin. I ordered $84.75 worth of boudin and paid additional $49.96 for Fed Ex shipping. My food was shipped on Monday but did not arrive until Saturday. Needless to say, the dry ice had long melted and the food was hot. After repeated tracking of my shipment with Fed Ex and calls and email to Billy's I was informed by Lyndsay that "If you review our shipping policy at www.billysboudin.com it strongly encourages customers to not select ground delivery even though it is the cheapest method. We can try to help you file the claim, but almost positive they will not do anything about it." Their shipping information also states the dry ice will last 72 hours. Obviously my bad for choosing the cheapest $49.95 shipping but would suggest the company more strongly caution buyers that the Fed Ex Ground with 2 to 7 day shipping could result in spoiled food. VERY...