Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Scotts Valley

I typically enjoy the convenience of Papa Murphy’s but tonight had an experience that makes me not want to return to this location. I ordered via the app which I have done many times in the past, but for some reason the toppings on the Tuesday special family sized pizza for $16.99 were not added (likely due to the apps error). My daughter had picked up this sad cheese pizza as well as an extra large pepperoni, but I didn’t see the pizza was made incorrectly until I got off of work. So I popped the pepperoni pizza in the oven while l drove back to the store. I explained the situation to the clerk and showed them my online order, but told they would not fix it because she said the order came in with no toppings. I explained that the order was placed correctly in the app and was the same price with up to five toppings, so did not understand why they cannot simply add the toppings to my pizza as I had ordered it. The manager does not speak English so she had a very young interpreter going back and forth with me. She was quite upset and agitated explaining in Spanish why she wouldn’t fix the pizza and putting the girl in a terrible position trying to explain it to me. It made no sense why they couldn’t add the toppings I ordered as the pizza was literally the same price with or without toppings. I showed them my receipt on my phone, which the lady took, and then very reluctantly (without washing her hands I might add) began to throw pepperonis on my pizza. Then informed them that they had made the pepperoni pizza correctly, but that this one had different toppings. She then angrily removed the pepperonis off of the pizza, threw them back in the bin, and began wrapping my pizza back up, refusing to fix it. The poor girl then had to clumsily explain to me that they would not fix my pizza, because it would somehow mess up their “supply“. I was given a lecture about how they are just employees there and don’t own the store and have to follow this rule. I let them know this was terrible customer service but they didn’t budge and I left with my cheese pizza that had now been touched with dirty hands. Not a happy or satisfied...

I ordered a build your own and there was a glitch or something because they made me a cheese pizza, which wasn't what I ordered. Unfortunately, the employee said they couldn't help me unless I paid extra even though the website said it came with up to 5 toppings at the price I was charged. Next, him and the other employee working started speaking in Spanish, so I couldn't understand. After the back and forth, I just asked for my money back. I went to another place. I've been a customer of Papa Murphys for years, but I doubt that I will go back. Their customer service was not very helpful. The experience was frustrating. The worst part was the employee acknowledged that the online platform has had the same problem with other customers. He could have easily...

These guys are everything you could want from a take and bake a pizza place. The food is always prepared quickly, and over the last 5 years the quality has been consistent. I know different people have different pizza preferences, and while this may not be my favorite pizza, it's pretty darn good, and at an affordable price.

I'm not sure who manages the place but there is one super bowl Sunday, where despite being flooded with orders, this place had every hand on deck and they were efficiently making dozens of pizzas! I ordered from my home and in the 15 minutes it took me to drive there my food was ready to...